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Fish Phylosophy

This document summarizes the key lessons from the book "Fish" by Stephen Lundin, Harry Paul, and John Christensen. It discusses the "4 Cornerstones of the fish" which are choosing your attitude, play, make their day, and be present. These lessons help transform an organization's culture from indifference to enthusiasm by changing attitudes, building trust and teamwork, and improving results. The document also provides examples of how a character named Mary Jane Ramirez applies these lessons in her workplace after learning about them from a fisherman named Lonnie.

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sushant chaudhary
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70 views

Fish Phylosophy

This document summarizes the key lessons from the book "Fish" by Stephen Lundin, Harry Paul, and John Christensen. It discusses the "4 Cornerstones of the fish" which are choosing your attitude, play, make their day, and be present. These lessons help transform an organization's culture from indifference to enthusiasm by changing attitudes, building trust and teamwork, and improving results. The document also provides examples of how a character named Mary Jane Ramirez applies these lessons in her workplace after learning about them from a fisherman named Lonnie.

Uploaded by

sushant chaudhary
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Fish

A Remarkable Way to
Boost Morale and
Improve Results
Authors
Stephen Lundin

Harry Paul

John Christensen
Topics:

➢ About

➢ Characters

➢ Storyline

➢ 4 Cornerstones of the fish

➢ Learnings
About:
● Fish Philosophy help us to transform our culture from indifference to enthusiasm

● It helps to change your attitude and love the work that you do

● And having a better relation in your workplace

● Builds trust and teamwork


Mary Jane Ramirez
● Mary is a wife and mother settled in California, but
shifted to Seattle with her family later.
● Found a job she enjoyed and soon got promoted
after her husband’s death.
● Promotion was at a place named Toxic Energy
Dump.
● Later finds a man named Lonnie at a fish market
accidently who changes her life.

Few words that describe Mary


➢ Hardworking
➢ Strong
➢ Never give-up attitude
Lonnie
● Lonnie is a fishermen from Seattle’s world famous Pike
Place Fish Market
● He teaches Mary how? to transform a “toxic energy
dump” into a great working environment
● Four key lessons which Lonnie teaches Mary includes

1.Choosing right Attitude


2.Play!
3.Making someone’s day
4.To Be Present
4 Corner-stones of FISH

1. Choose Your Attitude


2. Play
3. Make Their Day
4. Be Present
1 . CHOOSE YOUR ATTITUDE
Steps by Mary Jane
•Call a meeting – speak by heart
•Find personalize message that communicates the notion of choosing your
attitude
•Provide motivation
•Persist with Faith
( Giant poster in elevator – Choose your attitude )

Steps by Choose Your Attitude team


•Books – Personal Accountability ‘The Path to Rewarding Work Life’ , Gang Ho! ,
Habits of Highly Effective People.
•Attitude Menu – The Choice is Yours

“ We Can Choose How We Respond “


2 . PLAY
Pike Place Fish Market
Fish guys have fun while they work - throwing / catching of fish from onc place to
other - Fun is energizing - Mary was inspired by this - throwing confetti from
shredder if not purchase order.

Steps by her Play team


Joke of the month contest, Colourful environment, Addition of plants with aquarium,
Lunchtime comedian, Designated creativity area – Sand Box, Play committee.

Benefits of Play
•Happy people treat other people well.
•Fun leads to creativity
•Having good time is healthy.
•Time passes quickly.
•Work becomes a reward and not just a way of reward.

You can be serious about business and still have fun in the way you conduct business .
3. MAKE THEIR DAY
Pike Place Fish Market

Fishmongers engage customers and welcome them respectfully to join in their fun. Customers are happy to
be a part , it directs attention towards them, making their day and also provides flow of positive energies.

Steps by Mary Jane’s Team


● Stagger work hours for coverage from 7 am to 6 pm
● Create focus or speciality groups for specific customer categories
● monthly and annual award service based on customer recommendation
● Feedback process involving customers
● Appoint special task force for delighting and surprising customers
● Asking Key customers to come out and play once a month

Benefits
Satisfaction for employees and customers, will focus attention away from problems, give a healthy and a
good feel.
4. BE PRESENT
Pike Place Fish Market

The fishmongers are fully present and engaged in their work.They do not daydream or be on phone,

Steps by Mary Jane’s Team


● Be present for one another and internal customers, and while addressing an issue.
● Do not answer emails while talking on phone, with colleague or with customers
● Use Signal code or code phrases with each other to signal a possible present moment issue.

Benefits
● Being present shows consideration for the other person
● Helps one in time of need to solve their conflicts/issues
● Enables one to live and enjoy in the present moment to the fullest

The Past is history, The future is a mystery, Today is a gift , That is why we call it the present
Learnings:
➢ Acceptance : Your weakness/problems
➢ Attitude : Towards your work/personal life
➢ Faith : In yourself
➢ Energy : Positive
➢ Keep Learning : From life experiences
➢ Have Fun : Make work fun and interesting
➢ Be Present : For people around you
➢ Take Risk : There is always a possibility of failure but be COURAGEOUS
➢ How to Lead? : In the time of crisis don’t be the boss be THE LEADER
Thank You

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