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Ip Pabx

An IP PBX or VoIP phone system uses Internet Protocol to transmit voice calls. It consists of an IP PBX server, VoIP endpoints like phones and apps, and optionally a VoIP gateway. There are two types - on-premise systems located on your network, and cloud-hosted systems located in a provider's data center. A VoIP system works by connecting SIP clients like softphones to the IP PBX server over the corporate network. The server directs calls internally or through the internet via a gateway or provider.

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302 views

Ip Pabx

An IP PBX or VoIP phone system uses Internet Protocol to transmit voice calls. It consists of an IP PBX server, VoIP endpoints like phones and apps, and optionally a VoIP gateway. There are two types - on-premise systems located on your network, and cloud-hosted systems located in a provider's data center. A VoIP system works by connecting SIP clients like softphones to the IP PBX server over the corporate network. The server directs calls internally or through the internet via a gateway or provider.

Uploaded by

saven jayamanna
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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What is an IP PBX / VoIP Phone System?

• The terms IP PBX and VoIP phone system are often used interchangeably to
describe a business phone system that uses Internet Protocol (IP) to transmit
voice. VoIP therefore simply stands for ‘Voice over Internet Protocol’. The
switchboard element of your private phone system is the PBX, which stands for
private branch exchange.
• An IP PBX system is the central component of most modern VoIP phone systems.
These systems consist of the IP PBX server, VoIP endpoints (i.e fixed phones, web
clients, or mobile apps), and optionally, a VoIP Gateway. The IP PBX server is
similar to a proxy server. SIP clients, (either soft phones or hardware-based
phones), register with the server, and when they wish to make phone calls they
ask the IP PBX to establish the connection.
• IP PBXs have a directory of all phones/users and their corresponding SIP
addresses. This enables them to connect an internal call or route an external call
via either a VoIP gateway or a VoIP service provider to the desired destination
• Types of IP PBX
• There are two different types of IP PBX. Choosing your preferred option depends on your specific
criteria and some restraints.
• On-premise IP PBX
• An on-premise IP PBX is just that, a system that is physically located on your premises. It uses your
existing server hardware or you can purchase new hardware to run the IP PBX. Because an on-premise
PBX is physically stuck in one location, it can make remote working more of a technical exercise to get
right. It also means that you have a single point of failure. If the building suffers from fire or flood, the
system will be offline. Finally, an on-premise system is reliant on the internet access serving your
specific premises which could cause issues with call quality.
• Cloud-hosted IP PBX
• A hosted PBX is available as:
• a self-managed solution
• a ‘Software as a Service’ (SaaS) solution.
• With both options, the cloud PBX system runs on a virtualized server environment in a supplier's data
center. With both options, resiliency comes as standard, costs are lower and remote working is made
easy.
• Read more about the differences between a hosted PBX vs an on-premise 
• How does a VoIP phone system work?
• At the core of your VoIP phone system is your
IP PBX. The diagram below depicts the
remaining components that complete your
on-premise solution.
• corporate network
• This is the company’s local network, through which
computers running SIP clients such as softphones,
and IP Phones connect directly to the PBX. In some
cases, the network is divided up using virtual local
area networks (VLANs) to segregate voice and data
traffic to ensure call quality is not affected by a
single or multiple computers downloading large
files or streaming high bandwidth consuming
• The company router/firewall
• The company’s router or firewall connects to
the internet and from there it can connect to
remote extensions. Remote extensions include
personal computers running the PBX’s
softphones, remote IP Phones, mobile devices,
and other PBXs connected via a bridge. The
router can also connect to the PSTN network if
a VoIP provider is used.
VoIP Gateway

• A VoIP Gateway connects the PBX directly to the


PSTN network so that you can continue to make
and answer incoming calls from analog phone
lines. This can be useful for businesses undergoing
a phased migration to VoIP. In many countries, the
legacy PSTN network has begun to be phased out
by the national carriers. This gradual phasing out is
due to rapid expansion requirements which cannot
be catered for by an aging copper wire network.
Advantages of VoIP phone systems

• One of the main advantages of an IP PBX system is cost. Aside


from lower licensing fees, businesses can also save on
additional costs like maintenance and support, thanks to the
reduced need for on-premise hardware. Many virtual PBX
systems can now be hosted in the cloud meaning that all that's
required to use and administer a VoIP phone system is an active
internet connection, making it the perfect solution for large and
small businesses alike.
• VoIP solutions are also able to leverage the power of the
internet to offer advanced features that aren't possible with
traditional PBX and analog phone systems. Some examples are:
10 reasons to switch to an
1. Much easier to install & configure than a proprietary IP PBXphone system
     

An IP PBX runs as software on a computer and can leverage the advanced


processing power of the computer and user interface as well as features. Anyone
proficient in networking and computers can install and maintain an IP PBX. By
contrast, a proprietary phone system often requires an installer trained on that
particular system!
Easier to manage because of web-based configuration interface
     

An IP PBX can be managed via a web-based configuration interface or a GUI,


allowing you to easily maintain and fine-tune your phone system. Proprietary
phone systems have difficult-to-use interfaces which are often designed to be used
only by phone technicians.
Save on call costs

• With an IP PBX you can easily use a VoIP


Provider for long-distance and international
calls. The monthly savings are significant. If
you have branch offices, you can easily
connect phone systems between branches
and make free phone calls.
Eliminate phone wiring

• An IP telephone system allows you to connect


hardware IP phones directly to a standard
computer network port (which it can share with
the adjacent computer). Software phones can be
installed directly on the PC. You can now eliminate
the phone wiring and make adding or moving of
extensions much easier. In new offices, you can
completely eliminate the need for wiring extra
ports to be used by the office phone system!
 Eliminate vendor lock in

• IP PBXs are based on the open SIP standard.


You can mix and match any SIP hardware or
software phone with any SIP-based IP PBX,
PSTN Gateway or VoIP provider. In contrast, a
proprietary phone system often requires
proprietary phones to use advanced features,
and proprietary extension modules to add
features.
 Better customer service & productivity

• Since the system is now computer-based, you


can integrate phone functions with business
applications. For example, bring up the customer
record of the caller automatically when you
receive his/her call, dramatically improving
customer service and cutting costs by reducing
time spent on each caller. Outbound calls can be
placed directly from Outlook, removing the need
for the user to type in the phone number.
Triple the phone system features for half the price

• Since an IP PBX is software-based, it is easier for


developers to add and improve feature sets. Most
VoIP phone systems come with a rich feature set,
including auto attendant, voice mail, ring groups,
and advanced reporting. Unified Communications
 features are included, to support presence, 
web conferences, live chat and messaging, and
free calls via the data network. These options are
often very expensive in proprietary systems.
 Allow hot desking & roaming

• Hot desking, the process of being able to easily move


offices/desks based on the task at hand, has become
very popular. Unfortunately, traditional PBXs require
extensions to be re-patched to the new location. With
an IP PBX the user simply takes his phone to his new
desk – No patching required! Users can roam too – if an
employee has to work from home, he/she can simply
fire up their mobile phone and are able to answer calls
to their extension, just as they would in the office. Calls
can be diverted anywhere in the world!
Better phone usability

• Employees often struggle using advanced phone


features. Setting up a conference, or transferring a call
on an old PBX requires detailed instructions. Not so with
an IP PBX – all features are easily performed from a user-
friendly GUI. In addition, users get a better overview of
the status of other extensions, of inbound calls, call
queues, and presence via the apps. Proprietary systems
often require expensive “system” phones to get an idea
of what is going on on your phone system and even
then, status information is cryptic at best.
Scalability

Proprietary systems are easy to outgrow. Adding more phone lines or extensions often
requires expensive hardware modules. In some cases, you need an entirely new phone
system. Not so with an IP PBX. A standard computer can easily handle a large number
of phone lines and extensions – just add more phones to your network to expand!

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