Q1. What are the six NHS Values and what is their purpose?

Sample Answer:
There is a total of six NHS values, and these are:
WORKING TOGETHER FOR PATIENTS, which means working collaboratively with all NHS
staff and others to provide a brilliant service to patients.
RESPECT AND DIGNITY, which is treating people right, treating them fairly and also making
sure your respect them at all times.
A COMMITMENT TO QUALITY OF CARE is all about making sure you are totally focused
on provided high quality care that encompasses all NHS guidelines, policies and operational
practices.
COMPASSION is about showing understanding and consideration for people’s feelings and
their situation.
IMPROVING LIVES is about working together to help people lead better lives through care and
education; and finally,
EVERYONE COUNTS means the NHS is focused on providing the same treatment and care to
everybody, regardless of their situation, background or circumstances.
The purpose of the NHS values is simply to make you sure the organisation and its people
provide the best possible care for patients at all times.
Q2. Tell me how you work within a team?
Sample Answer:
I have lots of experience working as part of a team and I always make sure I focus on four
things whilst doing so. The first thing is to always focus on WORKING TOWARDS THE
TEAM GOAL or objective and encouraging others to do the same. This is important, because
whilst working as part of a team, it’s very easy to lose sight of the end goal.
The second thing is to be a SUPPORTIVE OF MY WORK COLLEAGUES. For example, if
someone within the team needs help or support, I would always be there for them and assist.
The next thing I concentrate on is making sure the team WORKS TO EACH TEAM
MEMBERS’ STRENGTHS AND EXPERIENCE and utilizes these
fully. I think it’s a good idea to use people’s strengths to get the job done quickly and to a high
standard.
Finally, at the end of every team task I would always encourage everyone to think about WHAT
WE COULD DO NEXT TIME TO IMPROVE based on our performance.
Q3. When have shown COMPASSION FOR OTHERS at work?
Sample Answer:
In a previous role I always went out of my way to support my work colleagues, not just in their
work, but also if they needed someone to talk to in time of difficulties. I believe this shows
compassion and empathy. For example, one of my work colleagues was going through an
upsetting personal situation which started to affect her work. I offered to sit down and listen to
her situation, not to provide any advice, but to just be someone she could talk to whilst she went
through this tough period in her life. During our conversations, I showed compassion and
empathy, and I tried to encourage her to focus as much as possible on her work. I felt this would
be a much needed distraction for her, and the team could really do with her help to complete the
projects we were all working on. After six weeks of being there for her and acting as a sounding
board, she finally started to turn a corner, and it wasn’t long before she was back to her normal
self.
Q4. Define dignity and then tell me how will you give patients dignity in this NHS role?
Dignity is a basic human right. Within the NHS, dignity must not only be respected at all
times, but protected, too. I would make sure I recognized that people have the right to freedom
and the right to dignity in my work, and I would always treat people with equality and fairness.
To achieve dignity whilst dealing with patients, treating them or providing care, I would
LISTEN to their concerns, I would ASK HOW THEY WERE FEELING and take these into
consideration, I would INVOLVE THEM in as many decisions as possible; I would KEEP
THEM UPDATED and INCLUDE THEM IN CONVERSATIONS and I would also TREAT
THEM AS AN ADULT and be entirely RESPECTFUL AT ALL TIMES.
Q5. What does a COMMITMENT TO QUALITY OF CARE mean to you and how would
you go about demonstrating it in this NHS role?
Sample Answer:
Commitment to quality of care is making sure you provide the highest possible standards of care
to everyone. Quality should never be compromised, and it is everyone’s duty within the NHS to
work towards safe, compassionate and standards-driven care. To achieve this requires a
collective effort from everyone, and also a continual desire to improve and constantly evolve
based on the needs of all patients. To demonstrate a commitment to quality of care in my work
within the NHS, I would always follow the relevant rules, guidelines, procedures and the
applicable codes of conduct. I would also make sure my own training and professional
development was a high priority, and I would always focus on the needs of the patient in
everything I do.
Q6. Describe a time when you provided treatment or care which was focused on one of the
six NHS values?
Sample Answer:
In my previous role I always focused on demonstrating the six NHS values. One I especially
enjoyed focusing on was a total commitment to quality of care. One day, myself and other
healthcare professionals were looking after an elderly gentleman who had dementia.
Unfortunately, he had no family support and within the team we decided to work together, along
with other external stakeholders, to provide him with outstanding care, support and treatment.
We
held a meeting to create a plan of treatment for him, and to also discuss the support plan we
would put in place. By working together collectively, we were able to make the latter stages of
his life as comfortable and enjoyable as possible. I understand that, it is only possible to provide
the best possible treatment and care by implementing the NHS values in everything you do and I
believe strongly I have the skills and attributes to that.
Q7. When have you WORKED WITH OTHERS to complete a challenging task?
Sample Answer:
In my previous job I volunteered to work with five other members to complete a difficult project
that had fallen by the wayside due to a contractor going out of business. The task required all
five of us to work closely together to integrate a new software system with the client’s website.
We only had four days to complete the task in accordance with the specification and the client’s
requirements. Time was of the essence and we needed to work hard to get everything done to a
professional standard. We started out by reading the client brief carefully and then I decided to
take the lead and allocate specific tasks based on each team members capabilities and area of
expertise. We then set timescales for each team member to reach, which would ensure the task
got completed in time. Throughout the four-day working period, we all supported each other as
and when required in order to motivate each other through regular communication. The end
result was the project was completed on time and to a high standard, much to the satisfaction of
the client.
Q8. Explain a situation when you demonstrate d a total COMMITMENT TO QUALITY
OF CARE in a previous role?
Sample Answer:
I was working in a previous patient-centred role alongside other healthcare professionals. One
particular patient had very specific needs that required all of us within the organization to
maintain regular communication in order to provide quality of care. It was my job to ensure
after every visit or appointment with the patient, I conducted a patient-needs assessment before
passing on the information to the other healthcare professionals. During each visit or
appointment, I would provide excellent levels of care, whilst at the same time completing all
‘risk’ and ‘needs’ assessment documentation. I ensured quality of care by taking the time to ask
the patient relevant questions and by also checking back on the previous assessment
documentation. Following each visit, I then shared the information I had gathered with all of the
other healthcare workers and interested parties. Although this was an extremely lengthy and
time-consuming process to follow, I was one hundred percent confident the patient was safe,
their needs were met and everyone within the team had the necessary information to continue
their own commitment to quality of care.
Q9. If you are successful at this NHS interview today, what will you focus on doing in your
work?
Sample Answer:
The most important things to concentrate on are the delivery of the NHS Trust’s values, the
competencies and responsibilities within the job description, and also ensuring all staff I would
be responsible for, are inspired and motivated to do their jobs to the best of the abilities. If I am
successful, I will personally ensure all staff demonstrate a commitment to quality of care; show
compassion, respect and dignity in everything they do, whilst also working together for patients
in order to provide outstanding care and improving lives through education and support. The
competencies and behaviours are also another fundamentally important aspect of this role, and I
will need to plan and organise effectively, lead and inspire my team, use effective
communication and interpersonal skills to build relationships, and also use an analytical
approach to all patient data and information I receive. It is role I feel I can excel in, due to the
fact I have the necessary competencies, skills and experience.
Q10. Tell me a time when you dealt with a highly stressful situation at work?
Sample Answer:
I have dealt with a few of these situations within the NHS during my time, and I always focus
on one thing whenever they arise – being calm and composed. One particular situation comes to
mind where I was a Ward Manager and a number of staff had gone of sick due to a bug that had
been going around - this left us short of staff during a busy weekend. To compound the
situation, it was an extremely cold winter and we had a record number of admissions to deal
with. I had to quickly liaise with other wards, agencies and local hospitals to source the
necessary staff in order to meet our requirements in respect of patient care. It was a really
difficult situation to be in; however, I took control, remained calm, followed my operational
rules and procedures and managed to ensure the minimum standards of care were met. I am the
type of person who will always remain calm in situations like these and can be relied upon to
motivate my staff to deliver what is required.
Q11. When have you demonstrated INTEGRITY AND PROFESSIONALISM at work?
Sample Answer:
I was working as part of a successful NHS management team who had a track record of
achieving strong results for the Trust. During a team meeting, a head of department asked me to
cut corners whilst carrying out my particular element of an important project, with a view to
saving money and also reducing costs. It was my job to explain to the head of the department
that, by cutting corners, we would effectively be making the project not fit for purpose,
potentially unsafe and also not adhering to the NHS Trust vales that were a fundamental part of
our working lives within the organisation. I started off by explaining in a professional manner
that I could understand why it is important to keep costs to an absolute minimum whilst running
the Trust, but that in my professional opinion, by doing so we would be putting the project at
risk of being unsafe and ultimately not fit for its intended purpose. After I had put forward my
argument in a logical, concise and professional manner that was backed up with evidence, the
Head of Department agreed with me that it was not feasible or safe to cut corners to reduce
costs.
Q12. Describe a time when you REMAINED CALM in a stressful situation?
Sample Answer:
One particular day at work, a client called me directly and started shouting abuse at me down
the telephone. She was complaining that she’d been charged twice for some work we had
carried out for her. After she had the time to vent her frustrations, I set about resolving the
situation for her. I logged on to our computer system, identified the error and refunded back the
second
payment straight away. I then apologized and explained that the error had been unintentional,
which she accepted. Whenever there are stressful situations at work, I feel I am at my best. I
always remain resilient during stressful situations and focus on what I want to achieve. Dealing
with stress at work is all part and parcel of everyday life within this NHS role, and I would
always be determined to see things through to a successful resolution.
Q13. Give me an example when you helped to IMPROVE SOMEONE’S LIFE through
action or education?
Sample Answer:
I can remember working on a ward in a previous position and I always tried to provide suitable
advice to patients following their treatment to help them live and lead more healthier lives. I felt
it was important to try and help patients reach the conclusion themselves that, by taking
responsibility for their health, and also by making better life choices, their health could
significantly improve. Whilst there was not much time to offer this advice, I always found the
time
to do so where possible as even my small contribution to helping people improve their lives
through wiser lifestyle choices can reduce the stress the NHS is under.
Q14. Describe a situation when you used all available information to provide quality of
care?
Sample Answer:
In a previous situation, I was working as a nurse on a very busy ward. An elderly gentleman was
admitted to hospital after falling over and breaking his ankle. The patient was clearly very upset
and distressed and he had no external support available to him in regard to family members.
Once we had completed the treatment and he was ready to be discharged, I took the necessary
steps to ensure he was referred to a healthcare assistant within the outpatient’s department and
provided them with a thorough brief in respect of his situation and circumstances. Following
arisk assessment, I was concerned he would fall o ver and injure himself again, and I needed to
ensure the healthcare department fully understood how important it was the relevant standards
of care were provided for the patient moving forward. Two weeks after the patient was
discharged, I contacted the healthcare department to request an update on his situation as I
wanted to make sure he was receiving the correct level of ongoing support and care. Although,
as nurses, we are all very busy and under pressure, it is very important we provide outstanding
levels of care at all times, regardless of who we are treating or their circumstances.
Q15. When have you shown DIGNITY AND RESPECT at work?
Sample Answer:
I was working in an office in my last job and a member of staff appeared to be not her usual self.
She was clearly upset and unable to concentrate on her work. As a supportive work colleague, I
felt it was my duty to speak to her to check if she was OK, so I asked her to follow me to a
private quiet room we had available to us off one of the office corridors. I sat her down and
asked her if
everything was OK? She started to talk about problems she was having at home with her
partner, and it was clearly quite a distressing time for her. I encouraged her to speak, and whilst
she did so, I listened carefully, I did not interrupt and I showed empathy through facial
expressions and open body language. After she had the time to explain her situation and how it
was making her feel, I encouraged her to speak to our line manager, as I felt he would be able to
then support her whilst she was at work. However, she asked me not to say anything to anyone,
to which I fully understood and agreed to. She thanked me for my support and I told her she
could speak to me anytime if she just wanted a chat or if she needed advice. Four weeks later,
my colleague spoke
to me again to let me know that everything was now fine at home, which was great news! She
clearly appreciated the support I had offered her and the fact I respected her wishes with regard
to keeping our conversation private.
Q16. Have you ever cared for anyone before? Either a loved one or in a voluntary
capacity?
Sample Answer:
Yes, I have. I volunteered to look after my late grandpa and I thoroughly enjoyed the process
and also getting to spend valuable time with him before he passed. Although I’d not cared for
anyone before, I carried out some research beforehand and made sure I conducted a risk
assessment forhim to make sure he was safe at all times. As a result of the risk assessment, I
asked the Fire
Service to come around to his home and fit a new smoke alarm and to also advise on fire safety
matters whilst cooking. They also helped me create a fire escape plan for him in event of a fire.
Once the risk assessment was in place, I then discussed with my grandpa what level of help and
support he felt he needed, and this worked out to be a great approach because he felt in control
of the entire process. I found some aspects of the process challenging, which you’d expect, but
by remaining calm at all times and also reassessing my plan periodically, the care I provided
was a success and I very much enjoyed the process.
Q17. Describe a situation when you have had to adapt your style of communication to get
your message across?
Sample Answer:
In my previous job, I was responsible for delivering a difficult time-sensitive project for my line
manager whilst working as part of a team. It was my job to convince the team that my proposed
method of working was the most effective. The majority of the team were opposed to my
methods and they made their feelings clear within the initial team briefing. Despite this, I was
still confident
that my method would work, and therefore I decided to change my approach to sell my ideas to
the team. I took the time to sit down privately and individually with each member of the team to
explain my idea. I felt this approach would be more effective, simply because it is easier to sell
an idea to individuals than a group of people. The end result was a success. I eventually got
everyone
within the team onboard and the project was delivered successfully, and on time.
Q18. Working in the NHS can be demanding and challenging. When have you worked
hard under pressure?
Sample Answer:
In a previous role, I was often required to work under pressure during difficult times. One
particular example comes to mind when I had to work as part of a medical team to carry out an
assessment of a group of six people who had received injuries during a road traffic collision. It
was a busy weekend evening and I needed to prioritize patient care effectively to ensure the
most injured patients were seen by the doctor and medical team first. I remained calm, followed
my training and procedures and conducted a rapid triage assessment of all casualties in a
thorough and efficient manner. By following opera tional procedures, I was able to ensure those
who had the most serious injuries were seen first by the team. Once things had settled down, the
senior doctor on duty praised me for my efforts during that particular difficult and intense
period.
Q19. Explain how you would deal with a difficult or confrontational patient?
Sample Answer:
At all times I would follow my training and the operational guidance based around this type of
scenario. Safety would be absolutely paramount. I would conduct an initial risk assessment, as
the safety of myself, the safety of other staff and also the safety of the patient would be at the
forefront of my mind. If I believed that, following the risk assessment, the risk of danger was
low, I would utilise effective open communication techniques to try and resolve the situation. I
would remain calm; I would listen to what they were saying, and I would ask them open-ended
questions. I would reassure them and acknowledge their grievance if they had one. I would then
ask them to explain what has angered them whilst maintaining soft eye contact. If at any time I
felt was in danger, I would call for assistance and I would never put myself or anyone else in
danger.
Q21. When have you demonstrated a commitment to the NHS Trust’s values or
behaviours?
Sample Answer:
I was attending an inter-departmental meeting to discuss NHS Trust policy and the strategic
vision moving forward. During the meeting discussions, I felt we were starting to veer away
from the core Trust values, primarily because everyone had different priorities and agendas. I
stopped the meeting and reminded everyone that, although we all come from different
departments, we all should be working towards one mission, and that in order to achieve that,
we needed to focus discussions on the Trust’s core mission of “We are here for you.” Following
my contribution everyone agreed it was important to get discussions and plans back in line with
what were all meant to be focusing on – the core NHS Trust values.
Q22. Describe a situation at work when you were under pressure and had to make an
immediate decision?
Sample Answer:
One particular day at work, a client called me directly and started shouting abuse at me down
the telephone. She was complaining that she’d been charged twice for some work we had
carried out for her. The best decision for me to make in the moment was to allow her to vent her
frustration without saying anything, before choosing the appropriate moment to calmly
intervene
and rectify the situation for her. After she had the time to vent her frustrations, I logged on to
our computer system, identified the error and refunded back the second payment straight away. I
then apologized and explained that the error had been unintentional, which she accepted.
Whenever there are stressful situations at work, I feel I am at my best. I always remain resilient
during stressful situations and focus on what I want to achieve. Dealing with stress at work is all
part and parcel of everyday life and I would always be determined to see things through to a
successful resolution.
Q23. What steps would you take in your work to ensure the quality of care is continually
improving?
Sample Answer:
I would ensure patient care is continually improving by first of all making sure I was fully
trained and competent in my role and also making sure I am fully up-to-date with continuous
professional development. In addition to this, I would also make sure I kept abreast of any
relevant NHS developments or changes/updates to methodologies, working practices, and
procedures. I would
also listen to my line manager during performance reviews and take their advice on how I could
improve for the forthcoming year. Finally, I would ensure I attended any relevant meetings and
Working Groups that might be beneficial to me within this NHS role. I view continuous
development is a fundamental part of this role and everyone else’s who works within the NHS.
Q24. How would you contribute to the improvement of the NHS within this role?
Sample Answer:
I would see it as part of my role to embrace change and to also help improve the organization. I
would do this by putting forward suggested ways to improve daily working practices and I
would always accept any form of change with a positive and embracing attitude. I would also
seek to get involved with working groups that are designed to improve best-practice and I would
contribute positively to these when the opportunity arises. Whilst working in previous roles, I
would always embrace change positively and I have contributed twice in the past to
recommending improvements by completing staff surveys whenever they have been put
forward. For example, during one particular shift on a ward, I made a suggestion to the Ward
Manager about how we would could improve infection control efficiency by having an
additional cleansing station in one particular area within the ward. My suggestion was put
forward and implemented during the following financial year.
How to Use These Interview Questions and Answers:
These interview questions and answers are intended to guide you in your preparation for your
job interview. These questions have been picked by the PassMyInterview team because we
believe that they are the best representative of what you will face in your interview.
The sample answers in this resource are collated from years of experience and research in the
recruitment sector. The answers confidently display the appropriate qualities and competencies
that the interviewer expects from successful candidates. Read the sample answers carefully, and
take note of what skills and competencies they demonstrate. You might notice that, when the
question asks for examples, the answer uses the STAR method to construct the response:
Situation. Start off your response to the interview question by explaining what the ‘situation’
was and who was involved.
Task. Once you have detailed the situation, explain what the ‘task’ was, or what needed to be
done.
Action. Now explain what ‘action’ you took, and what action others took. Also explain why you
took this particular course of action.
Result. Explain to the panel what you would do differently if the same situation arose again. It is
good to be reflective at the end of your responses. This demonstrates a level of maturity and it
will also show the panel that you are willing to learn from every experience.

BAND 6 NHS INTERVIEW TIP #1

During your interview, you will be assessed against a number or important competencies. The
competencies include service improvement, equality and diversity, quality of care, compassion,
technical and role specific skills, communication, personal and people development and health,
safety and security. Prior to attending your Band 6 interview, consider all of these areas
carefully and think of situations where you have demonstrated them in previous healthcare roles.
BAND 6 NHS INTERVIEW TIP #2
Ongoing change and a commitment to improvement and development are essential aspects of
working within all NHS Band 6 roles. Try to think of a previous situation you have been in
where you supported change or made suggestions to help drive it forward.
BAND 6 NHS INTERVIEW TIP #3
Be prepared for probing questions following each answer you give during your Band 6
interview. Probing questions are designed to assess further your ability to meet the requirements
of the role and they can include:
Q. Upon reflection, did you think you handled the situation correctly?
Q. If the same situation came up again, would you dop things differently?
Q. What relevance did the situation have to this post?
Q. Is there anything else you think we should know that supports your
application for this position?
BAND 6 NHS INTERVIEW TIP #4
When you are talking about dealing with patients in previous situations, the following keywords
and phrases will be useful for helping you to score highly:
“I used a sensitive approach when dealing with the patient.”
“I demonstrated kindles, empathy and consideration.”
“I utilised a patient-centred approach when conducting my assessment.”
“I listened and I was non-judgemental.”
“I considered how the person must have been feeling.”

26 BAND 6 (NHS) JOB26 BAND 6 (NHS) JOB

INTERVIEW QUESTIONS & ANSWERS

Q1. Tell me about yourself?

Sample Answer:
Over the years I have gained considerable experience in a multitude of different areas and situations that
have enabled me to consistently maintain competence in my role. Health, safety and security are at the
top of my priorities whilst carrying out my duties and this focus allows me to provide outstanding care
for our patients. In everything I do I consistently demonstrate respect and compassion and I always
focus on delivering a first-class service for the NHS. My technical skills and knowledge, I believe, are
second to none; I have a definitive career development plan and I always ensure I dedicate time to my
own professional development. Finally, I am a strong communicator who understands that, for
communication to be effective, it needs to be a two-way process. If I am successful, I will always
support other NHS workers, teams and departments to achieve their goal and I will ensure the work I do
is always in line
with the important NHS values.
Q2. Why do you want to work for the NHS?
Sample Answer:
I want to work for the NHS because, in my opinion, it is simply the best healthcare organization in the
world. I say this because the passion everyone puts in to delivering outstanding patient care is
incredible. Everyone I have seen in the NHS works tirelessly to provide a service that meets the
expectations of patients and there is a real commitment to continuous improvement and development.
Working for this
organization would be a great privilege and I would take pride in collaborating with all the other
healthcare professionals to meet the objectives of this NHS Trust.
Q3. Tell me about a time when your communication skills helped to resolve a confrontational or
challenging situation?
Sample Answer:
It was a very busy period within our department and patient waiting times were excessive. Whilst
walking through the patient waiting area, I overheard a man being rude and slightly confrontational
towards the Ward Clerk. He was clearly frustrated with the amount of time he was having to wait.
Although the Ward Clerk was capable of dealing with the situation, I knew how much pressure they
were under, so I stopped
to talk to the man. I asked him to explain the issue and whilst he was talking, I listened, and I
demonstrated understanding and empathy for the excessive waiting times. I then went on to explain that
we were all genuinely working as fast as we could and that his ongoing patience was very much valued
and that he had my word we get to see him as soon as was possible. Just by listening to him, showing a
level of understanding and reassuring him we were w orking as fast as we could I was able to help
defuse the situation.
Q4. Tell me about a time when someone asked you to do something that went against your values?
Sample Answer:
I was working alongside a healthcare assistant taking care of an elderly patient in a previous role. We
had a very busy schedule that day and we needed to move the patient from a chair on to their bed.
Unfortunately, due to the size of the patient, we needed four people to safely move them. However, it
was going to be at least ten minutes before more staff become available to help us move him, so the
healthcare assistant suggested we do it with just the two of us to save time. When I refused, they were
clearly put out because this would put us back even further. However, I explained to them that there was
no way I was going to risk injuring the patient or myself by moving someone who clearly needed greater
assistance. This, I informed them, went against the value of commitment to quality of care and it was
essential we followed correct manual handling procedures. I suggested we wait, but in the meantime, we
use the time wisely by completing the patient care record and also assessing what we needed to do when
we reached our next patient.
Q5. How do you approach identifying and developing talent in a team?
Sample Answer:
First and foremost, I understand that I would have a responsibility to identify, nurture and help develop
those people who are keen on advancement. The NHS needs leaders and passionate managers and I
believe I have the skills necessary to identify those people. It starts by having a conversation with people
in your team to ascertain their short, medium, and long-term career goals. I would observe people within
the team to ensure they are carrying out their duties diligently, professionally and in line with
operational procedures and the NHS values. Those people who work hard and demonstrate competence,
I would praise and encourage to consider advancement within the organization. It would then be
important that they receive the right training, they gain the relevant experiences necessary to advance
and develop,
and they maintain a future career development plan that empowers them to achieve their goals. Finally,
it is important to ensure you give feedback to people within a team as this helps them develop long term
and to maintain high standards. Feedback has helped me to develop in my career and I would be keen to
pass on my knowledge and experience to help others advance, too.
Q6. Tell me how you have contributed to the heal th, safety or security of a previous healthcare
organization or department?
Sample Answer:
In a previous healthcare organisation I was working at, I noticed the treads on the steps outside the main
entrance to the building were insecure. There was clearly the potential for harm to either a patient, a
worker or a contractor, so I decided to raise the issue with the onsite Health and Safety Manager. We
both agreed it should be categorised as a moderate level 3 risk incident due to the fact an injury could
occur, and litigation was possible. I understand that the NHS is responsible for ensuring the working
environment is safe for everyone, including staff, visitors and patients. This is a legal requirement under
the Health and Safety at Work Act 1974 and the Management of Health and Safety at Work Regulations
1999.
Q7. What are your strengths and weakness?
Sample Answer:
In respect of my strengths, these are many and varied. However, in particular, I am a great team worker
who understands the NHS Trust’s values and mission cannot be achieved singlehandedly. It is important
that I work as part of the wider team in order to collaboratively achieve the objectives of the
organization. I am also someone who will always follow rules and procedures and can be relied upon to
remain calm in
extremely difficult situations. Another one of my key strengths is my adaptability within my position
and also my willingness to embrace change positively. The NHS is changing all of the time and it’s
important that we, as a team unit, embrace changes with a positive attitude. In respect of my
weaknesses, I would have to say it’s my unwillingness to say no to additional work at times, even when
I don’t have the
capacity to take on extra duties. In the past, I have taken on too much work, and this has simply added to
the natural stresses of the role. Having said that, I am someone who always wants to help out my team
and I will do all I can to help out the medical team as and when needed.
Q8. What is Clinical Governance?
Sample Answer:
Clinical Governance is a framework that ensure the NHS Trust is accountable in respect of the quality of
services it provides and for also ensuring the safeguarding of standards of treatment and care. The
framework is so designed as to ensure the relevant standards are maintained at all times within the
environment staff are operating within. It is the responsibility of all members of NHS staff to work
within
the framework and if anyone has any concerns in rela tion to the adherence to the framework, they must
repost these to a senior member of staff.
Q9. What are the NHS values and tell me about a time when you demonstrated one of them in a
previous healthcare situation?
Sample Answer:
I have studied the values of this NHS Trust in detail during my initial research to ensure I can uphold
them and also work towards achieving them in everything I do. The values of the trust are respect and
dignity, a commitment to quality of care, compassion, improving lives, working together for patients
and also everyone counts. I can remember working on a ward in a previous position and I always tried to
provide suitable advice to patients following their treatment to help them live and lead more healthier
lives. I felt it was important to try and help patients reach the conclusion themselves that, by taking
responsibility for their health, and also by making better life choices, their health could significantly
improve. Whilst there was not much time to offer this advice, I always found the time to do so where
possible as even my small contribution to helping people improve their lives through wiser lifestyle
choices can reduce the stress the NHS is under.
Q10. How will you handle the stress and pressure that comes with this NHS Band 6 role?
Sample Answer:
The first aspect of dealing with the stress in healthcare is to understand exactly what is involved in the
role, the environment you will be working in, and also the situation most patients will find themselves
in. The nursing role requires you to work in a pressurized environment whereby people are often
anxious and under stress based on their illness or their upcoming treatment. On that basis, you have to
understand that people are not their normal self, and you have to take this into account when helping
them, caring for them and also treating them. I naturally have a calm nature and I will not be put off by
stressful situations whereby I have to perform under pressure. I can handle the stress of the job because I
believe I am a strong communicator who has the confidence in my own abilities. I am also a very good
planner and organiser and I will stay on top of my workload. The truth is, I would rather work in a
pressurised and stressful environment because it is times like these where I can really put my skills and
experiences to good use.
Q11. Tell me which aspects of this Band 6 position you will find the most challenging, and also the
most enjoyable?
Sample Answer:
I will find dealing with and treating patients the most enjoyable. Although some of the patients I will
deal with will be under pressure and stress, I feel the most enjoyable aspect will be seeing them get
better and also helping them to lead more healthier lives through education and information. I also feel I
will find working with the wider healthcare team an enjoyable aspect of the role, as you will get to build
longlasting
relationships with people whom you can trust and rely on when you are working under pressure. In
respect of the most challenging, this will be when dealing with patients who are under the influence of
drugs or alcohol, and also those patients who refuse to take responsibility for their own health. However,
whilst these will be the most challenging aspects of the role, I will always look upon these as an
opportunity to put my people skills and communication skills to the test. I am a confident person who
can
deal with the difficult and challenging aspects of the role and I will always carry out my duties with a
positive attitude and a professional approach whilst adhering to the NHS Trust values and operational
procedures.
Q12. Tell me about a previous situation you were in where you completed a difficult task under
pressure?
Sample Answer:
In a previous healthcare role, I was often required to work under pressure during difficult times. One
particular example comes to mind when I had to work as part of a medical team to carry out an
assessment of a group of six people who had received injuries during a serious road traffic collision. It
was a busy weekend evening and I needed to prioritize patient care effectively to ensure the most
injured patients were seen by the doctor and medical team first. I remained calm, followed my training
and
procedures and conducted a rapid triage assessment of all casualties in a thorough and efficient manner.
By following operational procedures, I was able to ensure those who had the most serious injuries were
seen first by the team. Once things had settled down, the senior doctor on duty praised me for my efforts
during that particular difficult and intense period.
Q13. Describe a situation you were in where you delivered total commitment to the quality of
care?
Sample Answer:
In a previous situation, I was working on a very busy ward. An elderly gentleman was admitted to
hospital after falling over and breaking his ankle. The patient was clearly very upset and distressed and
he had no external support available to him in regard to family members. Once we had completed the
treatment and he was ready to be discharged, I took the necessary steps to ensure he was referred to a
healthcare
assistant within the outpatient’s department and provided them with a thorough brief in respect of his
situation and circumstances. Following a risk assessment, I was concerned he would fall over and injure
himself again, and I needed to ensure the healthcare department fully understood how important it was
the relevant standards of care were provided for the patient moving forward. Two weeks after the patient
was discharged, I contacted the healthcare department to request an update on his situation as I wanted
to make sure he was receiving the correct level of ongoing support and care. Although we are all very
busy and under pressure, it is very important we provide outstanding levels of care at all times,
regardless of who we are treating or their circumstances.
Q14. You overhear a member of staff talking inappropriately to a patient. What would you do?
Sample Answer:
The simple, straight-forward answer is I would stop it immediately by intervention and then report it to
the relevant Staff/Charge Nurse or the head of department. This type of treatment must never be
tolerated for numerous reasons. Not only is it damaging to the patient or client, but is also serves to ruin
the reputation of the NHS Trust and it quickly undoes the good work carried out by the majority of
medical staff across the country. Whilst working in the NHS, we are rightly held accountable for our
actions and
you should never turn a blind eye to these types of situations. Instead, you should act quickly and stop it
in its tracks. It would then be important that the person who was acting inappropriately receive the
appropriate level of remedial training to ensure they understand why their actions are unacceptable and
also to make sure the situation does not happen again.
Q15. Tell me how you would deal with an aggressive patient whilst working in this Band 6
position?
Sample Answer:
At all times I would follow my training and the operational guidance based around this type of scenario.
Safety would be absolutely paramount. I would conduct an initial risk assessment, as the safety of
myself, the safety of other staff and also the safety of the patient would be at the forefront of my mind.
If I believed that, following the risk assessment, the risk of danger was low, I would utilise effective
open communication techniques to try and resolve the situation. I would remain calm; I would listen to
what
they were saying, and I would ask them open-ended questions. I would reassure them and acknowledge
their grievance if they had one. I would then ask them to explain what has angered them whilst
maintaining soft eye contact. If at any time I felt was in danger, I would call for assistance and I would
never put myself or anyone else in danger. Following the situation, I would also assess what had
happened to see if anything could be done to prevent it from happening again. Within this Band 6
position, it would be my responsibility to ensure I always looked for ways to improve the operational
practices of the ward and share with junior members of staff my knowledge and experiences, where
appropriate.
Q16. Tell me everything you know about infection control?
Sample Answer:
Infection control and prevention is a vital subject in regard to effective healthcare. It covers a wide range
of subjects including, but not limited to, hand hygiene, the use of personal protective equipment, safe
handling and disposal of sharps, safe handling and disposal of chemical waste, managing blood and
bodily fluids, spillages, collecting, handling and labelling of specimens, decontamination equipment,
cleaning, disinfection, sterilisation, and also achieving and maintaining a clean clinical environment.
Effective infection control and prevention encompasses solid communication between staff and also
effective, periodic training undertaken by all staff whom it affects. I would also have additional
responsibilities to ensure all staff on the ward, or in the department, receive the appropriate levels of
training and it would also be my responsibility to ensure I keep up-to-date with infection control
developments as and when they occur.
Q17. What is professional duty of candour?
Sample Answer:
It is essential that all healthcare staff are open and honest with not only their patients and clients, but
also with the patient’s or client’s advocate, dedicated carer or family. This means, if something goes
wrong with their treatment or care, you must inform the patient and their career or family where
appropriate, apologise where appropriate, offer a remedy or solution to the problem that puts things right
and also explain fully to the patient or client the consequences or long-term effects of what has
happened. In
addition to this, staff must also inform regulators when things go wrong and also raise concerns when
appropriate.
Q18. What is safeguarding?
Sample Answer:
Safeguarding is a significant part of healthcare and I understand how important it is within this Band 6
position. Safeguarding was highlighted as part of the 2014 Care Act and it is in relation to the protection
of a client's health, wellbeing and human rights, whils t also keeping them safe from harm, abuse and
neglect. Clients who receive care are, more often than not vulnerable, and protecting them through a
robust framework is absolutely imperative. Within this Band 6 position, it would be my responsibility to
ensure all staff adhered to the code of conduct surrounding safeguarding and I would also need to
provide/facilitate the appropriate training as and when a training need is identified.
Q19. Tell me about a time when you had to adapt your style of communication to get your
message across?
Sample Answer:
Whilst working as a junior member of a medical team on a busy ward, I often had to communicate with
patients whose first language was not English. One particular time, I was trying to communicate with a
patient to explain the treatment he was going to undergo following an X-ray we had conducted. I took
my time to explain to him the treatment by using an entirely different method of communication that
involved
drawings and diagrams that he could relate to. Although I estimate it took me an additional 15 minutes
to ensure he fully understood the treatment he was going to undergo, it was important I treated him the
same as someone who could speak English, and that I took the time to make sure he fully understood the
situation. Through the experience I have gained in life so far, I believe I have the communication skills
and qualities to communicate affectively when needed to suit the audience or the patient.
Q20. What would you do in this Band 6 role to contribute to the improvement of our NHS Trust?
Sample Answer:
I would see it as part of my role in this Band 6 position to embrace change and to also help improve the
organization. I would do this by putting forward suggested ways to improve daily working practices and
I would always accept any form of change with a positive and embracing attitude. I would also seek to
get involved with working groups that are designed to improve best-practice and I would contribute
positively to these when the opportunity arises. Whilst working in previous roles, I would always
embrace change positively and I have contributed twice in the past to recommending improvements by
completing staff surveys whenever they have been put forward. For example, during one particular shift,
I made a suggestion to my manager about how we would could improve infection control efficiency by
having an additional cleansing station in one particular area within the ward. My suggestion was put
forward and
implemented during the following financial year. Finally, I would assist in training other healthcare staff
within the team to ensure the work they carry out continually improves and progresses.
Q21. If you didn’t get on with someone within you r team, what would you do?
Sample Answer:
Although I have never found myself in this type of situation, I feel I could handle it maturely and
professionally. I understand that sometimes we can’t get on with everyone, but I would always try my
best to be friendly, professionally and helpful with anyone I worked with. If there was someone I didn’t
get on with, I would first of all go out of my way to try and make friends as this would be beneficial to
the team environment. I would also look at my own actions to see if I were doing anything that was
potentially contributing to the situation. If I had tried absolutely everything, and we still didn’t get on, I
would always be friendly and professional as the goals and aims of the organization must always come
first.
Q22. What is confidentiality in the workplace?
Sample Answer:
I understand there is a strict code of practice that all staff within the organization must follow and adhere
to. The Code of Practice determines what health care organizations must do in order to meet their
responsibilities based on complete confidentiality and in particular a patient's consent to how their
health records are utilized and shared among staff and external stakeholders. The code of practice is a
legal requirement and it is also based on organizational best practice.
Q23. A patient you are looking after refuses treatment. What would you do?
Sample Answer:
All adults are presumed to have the capacity to decide on their own medical treatment, so they can
refuse treatment or care. However, if there is evidence to suggest that they do not have the capacity to
decide, a competent and suitable health care professional will conduct an assessment in order to make a
decision. In this situation, it may be the patient is suffering from dementia or under the influence of
alcohol or drugs, in which case I would seek guidance from a senior member of the medical staff team
to assist in the decision-making process. I would follow standard operating procedures and my training,
and I would never put a patient at risk or in danger.
Q24. How would you deal with a member of staff who was not performing to the necessary
standards?
Sample Answer:
First and foremost, I would deal with the underperform ance quickly and also in line with the trust’s
code of conduct and performance. I would start off by determining the exact area of underperformance
before speaking to them in private to get to the bottom of the reasons why they were not performing to
the required standards. It may be that the member of the medical team had issues at home, or perhaps
they did not feel equipped to do their work competently. Once I had investigated the cause of the
underperformance, I would put a plan in place to get them back to the standards of work in the fastest
time possible. This plan may include remedial training, shadowing another member of staff, or even
supporting them through a difficult period. At all times I would focus on safety and making sure the
situation was resolved in the fastest time possible to ensure they were contributing to the team or ward
objectives.
Q25. Where do you see yourself in 5 years?
Sample Answer:
In five years from now, I see myself competent in the role and well-respected by hospital staff and
doctors. I also hope to have taken on further responsibilities. I believe that, in five years’ time, I will
have proven myself as an invaluable member of the medical team and have a proven track record of
achievement within this Band 6 position. I would also take great pleasure in assisting the training and
development of newer nursing colleagues who occupy a similar role to myself, if you see fit for me to
contribute in this manner.
Q26. That’s the end of your Band 6 job interview. Do you have any questions for the panel?
Sample Answer:
QUESTION – If I am successful, how could I help you within my role to help you provide a better
service to your patients?
QUESTION – What are the major challenges you are currently facing within this NHS Trust?
QUESTION – What are your future plans for the hospital in the next few years? Do you plan to
maintain the current patient levels and admissions, or do you see them growing?
How to Use These Interview Questions and Answers:
These interview questions and answers are intended to guide you in your preparation for your job
interview. These questions have been picked by the PassMyInterview team because we believe that they
are the best representative of what you will face in your interview.
The sample answers in this resource are collated from years of experience and research in the
recruitment sector. The answers confidently display the appropriate qualities and competencies that the
interviewer expects from successful candidates.
Read the sample answers carefully, and take note of what skills and competencies they demonstrate.
You might notice that, when the question asks for examples, the answer uses the STAR method to
construct the response:
Situation. Start off your response to the interview question by explaining what the ‘situation’ was and
who was involved.
Task. Once you have detailed the situation, explain what the ‘task’ was, or what needed to be done.
Action. Now explain what ‘action’ you took, and what action others took. Also explain why you took
this particular course of action.
Result. Explain to the panel what you would do differently if the same situation arose again. It is good
to be reflective at the end of your responses. This demonstrates a level of maturity and it will also show
the panel that you are willing to learn from every experience.
In order to get the best possible results, apply this system to your own examples and experiences in
working life. These sample answers are intended to inspire you to create your own responses to the
questions.

26 AWESOME TIPS FOR

PASSING ANY INTERVIEW

ALWAYS prepare for three types of interview question:

• Motivational
Q. Tell me about yourself?
Q. Why should we hire you?
Q. What are your strengths?
Q. What are your weaknesses?
Q. Where do you see yourself in 5 years’ time?
• Research
Q. What can you tell me about our
company?
Q. Why do you want to work for us?
• Behavioral
Q. When have you worked as part of a team?
Q. Describe a time when you worked under pressure?
Q. Tell me about a situation when you used your initiative to solve a problem?

BE positive during your interview – any negativity or a lack of self-belief will get you nowhere.
CREATE a strong answer to the first interview question “TELL ME ABOUT YOURSELF?”
“Thank you for inviting me to be interviewed today. I am a hardworking, determined and passionate
employee who will always go out of my way to complete a task to the highest standards possible. Over
the years, I have gained plenty of experience that is a match for this role. I have studied the job
description in detail, and I believe the core
skills I possess of customer service, working under pressure, teamwork and attention to detail will all
enable me to excel in the role. If you employ me, I feel strongly you will be more than impressed with
my strong work ethics, my ability to fit in well with any team and my passion for delivering outstanding
customer service.”

DON’T say “I don’t have much experience.” at any stage during the interview.
EVEN eye contact is essential when answering the interview questions.
FOCUS on your strengths throughout the duration of the interview.
WRITE DOWN YOUR TOP 3 STRENGTHS
POSITIVE + ORGANIZED + DETERMINATION
“My positivity will make the customer’s experience all the more enjoyable.”
“My organizational abilities means I can carry out lots of tasks all at the same time.”
“My determination means I will succeed whilst under pressure.”

GIVE evidence-based answers to the interview questions wherever possible.

EXAMPLE OF AN EVIDENCE-BASED ANSWER
“When have you dealt with a customer complaint?”
“In my previous job I often had to deal with customers. One particular time, I was dealing with
a customer complaint and I went out of my way to not only follow the company’s complaints
procedures, but I also took the time to resolve the complaint successfully for the customer. I listened
to their concerns and apologized, before coming up with a resolution they were satisfied with.”
HAVE 2-3 questions ready to ask the interview panel at the end of your interview.
Q. What are the plans for the company over the next 3-5 years?
Q. Have you launched any new products or services recently, and have they been a success?
Q. What would you need me to focus on in the first few weeks of starting, if I am successful?
I - When answering behavioral interview questions – use the word I as much as
possible!
“Q. Tell me about a time when you worked as part of a team?”
“I listened to the team brief carefully.”
“I focused on the end goal at all times.”
“I made sure I supported the other team members throughout the task.”
Read the JOB DESCRIPTION prior to your interview!
ü Able to provide excellent customer service.
ü Demonstrate excellent attention to detail skills.
ü Can work under pressure to complete challenging tasks.
ü Able to work as part of a team to meet the organization’s goals.
KEEP using ‘action verbs’ in your answers. EXAMPLES OF GOOD ACTION VERBS

Accomplished
Achieved
Analyzed
Boosted
Communicated
Completed
Created
Developed
Responded
Undertook
Updated
Provided
Worked
Resolved
Generated
LEAVE a lasting positive impression by saying the following at the end of your
interview:
“I just want to say thank you for inviting me along to be interviewed today. I’ve thoroughly
enjoyed the process and I genuinely hope I get the opportunity to show you what I can do and how
I can contribute your company.”

MAKE sure you give a FIRM HANDSHAKE at the start of the interview and also at the
end, prior to leaving.

NEVER say you didn’t get on with your former boss or co-workers
Q. Why Do You Want To Leave Your Current Job?”
“My employer has been brilliant – I’ve really enjoyed my time there and we achieved some
amazing things. However, I am now ready for a new challenge
and I want to work for an exciting, forward thinking organization where my skills and experience
will be put to good use.”

ONLY sit down in the interview chair when they invite you to do so.
POSITIVE words, phrases and sentences will make a HUGE difference to your scores during the
interview.
EXAMPLES OF POSITIVE KEYWORDS AND PHRASES
“My strong values and work ethics mean I will always perform to an exceptionally high
standard.”
“If you hire me in this position, I will not let you down.”
“During difficult and challenging tasks I always remember to remain calm, composed and
focused.”
“I am the type of person who thrives under pressure.”

QUALITY employees are not necessarily the ones who have the most experience.
• Your ability to learn the role quickly;
• Your likability factor;
• Your enthusiasm for the job

RESEARCH the following 3 things prior to your interview:

üWhat the company does;
üTheir latest products or services;
üTheir website ‘LATEST NEWS’ section.
SIT a MOCK INTERVIEW before you attend the real thing
TAKE THE TIME to understand the interviewers OBJECTIONS about YOU.
COMMON INTERVIEW OBJECTIONS
“I’m not sure you have the experience for this position.”

-- “I can understand your concerns. Although I lack experience, I more than make up for it in
my ability to learn things quickly, follow rules and training to the letter, and also my enthusiasm and
passion for getting a job done fast. I am someone who will fit in to your team and I will learn the job in
super-quick time, which means you don’t need to spend your valuable time supervising me, or
continually monitoring my performance.”
“I'm not sure you would fit into our team.”

-- “One of my core strengths is I understand your organization needs to employ someone who
will not only fit in to the team, but who will also focus on helping you achieve your goals and
objectives. At the end of the day, I will only have a job with your company if I do fit in, and I perform to
a very high standard. I feel I am a strong team worker, and the interpersonal skills I possess will ensure I
work hard to help the team complete its tasks and projects.”
UNDERSTAND what the hiring manager/interview is looking for, and give it to them during your
answers to the interview questions.

VICTORY at the interview is dependent on the following 4 things!

• LIKEABILITY
• EVIDENCE
• ENTHUSIASM
• MATCH

WHEN the interview is over, send the following thank you letter or email:
SUBJECT: A thank you note following my interview today
Dear sir/madam,
I wanted to follow up with a quick message to say thank you for inviting me along to the interview
today. I very much enjoyed the experience, and if you need any further information to assist in making a
decision, please don’t
hesitate to contact me.
Your faithfully,
Your Name Here

X- Don’t say any of the following during your interview!

“I don’t really have much experience.”
“How much leave will I be entitled to?”
“I plan to stay with you for a year or so and then I’ll be moving on.”
“I didn’t really see eye to eye with my former boss.”
“My work colleagues didn’t seem to understand me.”

YOU can prepare using my 21 great answers to my tough interview questions at…

Zzzz- Make sure you get a good night’s sleep prior to your interview!!