Q.Prepare a case study in 3 of the e-government services implemented in Nepal.

Structure your case study to include overview, present context and conclusions with
suggestions.

E-Governance case study of Nepal Electricity Authority (NEA) and its Distribution
and Consumers services (DCS)

Overview :
Nepal Electricity Authority(NEA) (https://www.nea.org.np/), founded on
August 16, 1985, is the parent generator and distributor of electric power under
the supervision of the government of Nepal. It has implemented various and latest
technologies in Information and communication technology(ICT), to improve the
effectiveness and convenience of the government and the consumers. From the past
few years, It has been implementing ICT in its service which includes online
billing systems, online application forms, online notices and many more.

Nepal Electricity Authority (NEA) :

Nepal Electricity Authority is the sole provider and regulator of
electricity supply in Nepal. NEA owns Hydroelectric Plants connected to the grid
amounting to 480 Megawatts. It also buys power from Independent Power Producers
(IPP) amounting to 230 Megawatts. It operates two fuel operated plants generating
53 Megawatts of Electricity. The total capacity of the Integrated Nepal Power
System (INPS) which NEA operates stands at 1095 Megawatts.
NEA has a total 11 DCS(Distribution and consumers service ) all over Nepal
and almost all of them support ICT.

The Old System:

The old system of NEA and its DCS was very inefficient and
distributed.The 11 DCSs acted independent of each other. Queuing system of bill
payment was implemented there, where consumers had to queue in line to pay the
bills of utilities. There was manual meter reading that resulted in delay in
billing and sometimes consumers had to pay a fine for their late payment.
Only the DCS of the large cities were provided with a computer system where
data were stored locally -on their own independent computer system. And all other
DCS were still implementing pen-&-paper filing systems. There was no integrated
workflow management across the departments. To obtain information or to report or
to fill out an application form a user had to visit their local department that is
inconvenient for many reasons.
For instance, People in rural areas have to go to NEA counters in Headquarter to
pay the bills, for this, especially people in rural areas had to spend Rs.400
transportation cost to pay Rs.80 bill and the worst case scenario would be if the
billing counter was closed due to some reasons.

The new system:

The first ICT in NES were implemented in Kathmandu because of the
successful result, lately, all other DCS are also implementing and adapting it. The
administration of the NEA formed a strategic partnership with different online
payment platforms that includes esewa,khalti,paybills,ipay and some local banks.
In the new system the central database and web site allow data sharing and
workflow integration among all the departments. Thus the administration functions
are a single integrated body showing only one face to the public. Apart from the
website, NEA also launched a mobile app with integration of its features like
news/updates, meter reading, bill payment, complaints,recruitment, and no light/DCS
contact information.
The best part of the new system is that they haven’t completely eliminated
the previous existing system, so that the one lacking technical compatibility or
taking time for adapting it, are still offered with the existing non-ICT system.
Token system is implemented to manage the queue which helps to save the time of the
consumers as well as eliminate the practice of standing in queue.
The following are the four functions, all accessed from the website
homepage of the website or mobile app:
1. E-application:
This is a web based software that provides basic to crucial information,
documents and forms and different services of the NEA along with procedures. Using
can register on NEA’s web app or mobile app by filling provided fields - user
name , father’s name, grand father’s name, mobile number and password. After login
with the user email and password the users can fill up the files directly on the
web or download the forms, fill them up on the computer, and upload them into the
web.Tenders’ information, notifications and the information about the award of
contract are also available in web site , web app and mobile app.

2. Online meter reading system:

NEA’s online meter reading system is an effort to accurately determine the
electricity consumption of a household, without the need for an NEA official’s
presence. This service is installed in only a handful of households in Kathmandu
valley and is in its testing phase.

3. E-payment:
There are different ways to pay the electricity bills online. There are
various firms that hold online payment licenses. The six firms who have already got
the license for online bill payment of electricity are: eSewa, Prabhu Bank,
Mahalaxmi Development bank, CFS Remit, City Express. The online bill payment
services are free of charge.
4. E-information:
NES’s Web site and web app is provided with lots of information regarding
NES services, notices, procedure for billing system, press releases, annual report
and other administrative information about DCS and their contact information.

Conclusion:
The case study of Nepal Electricity Association shows how e-governance
efforts in C2G and G2C sector can lead to total transformation from red tape and
inefficient and painful procedure with governments, to an instantaneous, simple,
easy and happy experience.
E-Governance case study of Department of Transport Management(DTM)

Overview :
In Nepal, all road vehicles with or without a motor(except bicycles) are
tagged with a registration number. License plates are commonly known as number
plates. The license plate number is issued by the state-level Transport Management
office, a government agency under the Department of Transport Management(DTM). The
Department of Transport Management has the following branches according to the
existing organizational structure. Administration, Planning, Monitoring and
Evaluation Branch,Vehicle Monitoring, Standardization and Driver Management etc.
It has implemented various and latest technologies in Information and
communication technology(ICT), to improve the effectiveness and convenience of the
government and the consumers. From the past few years, it has been implementing ICT
in its service which includes online billing systems, online license forms, online
notices and many more.

Department of Transport Management (DTM) :

The Department of Transport Management was established in 2041 BS. The main
objective of the department and its subordinate offices is to provide safe,
reliable and accessible transport service for the movement of people and movement
of goods as per the policy provisions of the Vehicle and transport Management Act,
2049, Vehicle and Transport Management Rules, 2054.
DTM has more than 10 regional offices all over Nepal and almost all of them
apply ICT.

The Old System:

The old system of DTM and its regional office were very
inefficient and distributed.All the branches acted independent of each other.
Queuing system of bill payment was implemented there, where consumers had to queue
in line to pay the bills of utilities or for any other licensed works. All of the
office works were done manually which includes pen-&-paper documentation.
Only the regional offices of the large cities were provided with a computer
system where data were stored locally -on their own independent computer system.
There was no integrated workflow management across the departments and regional
offices. To obtain information or to report or to fill out an application form a
user had to visit their regional office that is inconvenient for many reasons.
Apart from consumer services, some of the internal activities include paycheck,
employees attendance and employees database etc. were done manually and used to
follow lots of paper works.
The New System:
At first ICT in DTM was implemented in Kathmandu due to the availability of
required infrastructures and resources. And because of the successful result and
developing, lately, all other regional offices of DTM are also implementing and
adapting it.
In the new system the central database and web site allow data sharing and workflow
integration among all the departments. Thus the administration functions are a
single integrated body showing only one face to the public. Apart from the website,
The DTM is currently active in social media to facilitate the consumers scattered
around the region with notices regarding important messages,license’s examination
schedules, license distribution, examination results etc.
The best part of the new system is that they haven’t completely eliminated the
previous existing system, so that the one lacking technical compatibility or taking
time for adapting it, are still offered with the existing non-ICT system.
The following are the four functions, all accessed from the homepage of the
website:
1. E-inquiry:
Many informations like traffic law, driver’s license, organizational
information, details info about regional offices, tax rates and circulars,
documents required from driver’s license, fixed and old fares, can be achieved by
visiting the official site. FAQ section of the page provides solutions to the
queries raised by the service recipients and other information about the
transportation management of Nepal and the work and working of the department and
offices. Further inquiries can be done by sending them through the website or
directly to the departments and offices.
2. E-register :
Driving license , ride registration, regarding workshop registration forms can be
filled out online through the website.
3. E-reporting :
Any suggestions and complaints can be sent through the website.
4. E-administrations :
Other administrative information leading to tax, fare, citizen’s charter,
details of revenue collection, statistics etc is provided and updated actively.

Conclusion:
The case study of the Department of Transport Management shows how e-
governance efforts in G2C sector can lead to total transformation from inefficient
and painful procedure with governments, to an instantaneous, simple, easy and happy
experience. In addition, it maintains transparency and accountability in financial
transactions as well as overall activities.
E-Governance case study of Central District Office (CDO)

Overview :
In Nepal, all road vehicles with or without a motor(except bicycles) are
tagged with a registration number. License plates are commonly known as number
plates. The license plate number is issued by the state-level Transport Management
office, a government agency under the Department of Transport Management(DTM). The
Department of Transport Management has the following branches according to the
existing organizational structure. Administration, Planning, Monitoring and
Evaluation Branch,Vehicle Monitoring, Standardization and Driver Management etc.
It has implemented various and latest technologies in Information and
communication technology(ICT), to improve the effectiveness and convenience of the
government and the consumers. From the past few years, it has been implementing ICT
in its service which includes online billing systems, online license forms, online
notices and many more.

Department of Transport Management (DTM) :

The Department of Transport Management was established in 2041 BS. The main
objective of the department and its subordinate offices is to provide safe,
reliable and accessible transport service for the movement of people and movement
of goods as per the policy provisions of the Vehicle and transport Management Act,
2049, Vehicle and Transport Management Rules, 2054.
DTM has more than 10 regional offices all over Nepal and almost all of them
apply ICT.

The Old System:

The old system of DTM and its regional office were very
inefficient and distributed.All the branches acted independent of each other.
Queuing system of bill payment was implemented there, where consumers had to queue
in line to pay the bills of utilities or for any other licensed works. All of the
office works were done manually which includes pen-&-paper documentation.
Only the regional offices of the large cities were provided with a computer
system where data were stored locally -on their own independent computer system.
There was no integrated workflow management across the departments and regional
offices. To obtain information or to report or to fill out an application form a
user had to visit their regional office that is inconvenient for many reasons.
Apart from consumer services, some of the internal activities include paycheck,
employees attendance and employees database etc. were done manually and used to
follow lots of paper works.

The New System:

At first ICT in DTM was implemented in Kathmandu due to the availability of
required infrastructures and resources. And because of the successful result and
developing, lately, all other regional offices of DTM are also implementing and
adapting it.
In the new system the central database and web site allow data sharing and workflow
integration among all the departments. Thus the administration functions are a
single integrated body showing only one face to the public. Apart from the website,
The DTM is currently active in social media to facilitate the consumers scattered
around the region with notices regarding important messages,license’s examination
schedules, license distribution, examination results etc.
The best part of the new system is that they haven’t completely eliminated the
previous existing system, so that the one lacking technical compatibility or taking
time for adapting it, are still offered with the existing non-ICT system.
The following are the four functions, all accessed from the homepage of the
website:
5. E-inquiry:
Many informations like traffic law, driver’s license, organizational
information, details info about regional offices, tax rates and circulars,
documents required from driver’s license, fixed and old fares, can be achieved by
visiting the official site. FAQ section of the page provides solutions to the
queries raised by the service recipients and other information about the
transportation management of Nepal and the work and working of the department and
offices. Further inquiries can be done by sending them through the website or
directly to the departments and offices.
6. E-register :
Driving license , ride registration, regarding workshop registration forms can be
filled out online through the website.
7. E-reporting :
Any suggestions and complaints can be sent through the website.
8. E-administrations :
Other administrative information leading to tax, fare, citizen’s charter,
details of revenue collection, statistics etc is provided and updated actively.

Conclusion:
The case study of the Department of Transport Management shows how e-
governance efforts in G2C sector can lead to total transformation from inefficient
and painful procedure with governments, to an instantaneous, simple, easy and happy
experience. In addition, it maintains transparency and accountability in financial
transactions as well as overall activities.