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The conversation discusses a user who passed a certification exam on November 13th but has not yet received their certificate, even though it has been 5 business days since the exam. The support agent explains that certificates can take up to 10 business days to be issued and received by email, and to check email or contact Google Cloud directly if it is not received by November 23rd.

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raj joshi
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26 views1 page

Transcript Imp

The conversation discusses a user who passed a certification exam on November 13th but has not yet received their certificate, even though it has been 5 business days since the exam. The support agent explains that certificates can take up to 10 business days to be issued and received by email, and to check email or contact Google Cloud directly if it is not received by November 23rd.

Uploaded by

raj joshi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Toni R (11/22/2021, 10:36:56 AM): Hello, thank you for contacting Kryterion Support

my name is Toni.
Before we continue, please provide the email address associated with your
Webassessor account.
Kunal (11/22/2021, 10:37:12 AM): [email protected]
Kunal (11/22/2021, 10:37:34 AM): i passed but not received certificate
Toni R (11/22/2021, 10:38:18 AM): Thank you, one moment please while I pull up the
account and look into this for you
Kunal (11/22/2021, 10:38:30 AM): ok
Toni R (11/22/2021, 10:38:44 AM): Are you referring the exam from November 13th?
Kunal (11/22/2021, 10:38:53 AM): yed
Kunal (11/22/2021, 10:38:55 AM): yes
Toni R (11/22/2021, 10:39:26 AM): Have you checked your email?
Kunal (11/22/2021, 10:39:32 AM): yes
Kunal (11/22/2021, 10:40:00 AM): but not recived single mail from your side
Toni R (11/22/2021, 10:40:49 AM): It says 7-10 business days on my end and its only
been 5 since weekends do not classify as business days. It is still currently
Sunday in the US, if you do not get anything by the 23rd US time I would email
Google Cloud, I can provide you their contact information if you would like
Kunal (11/22/2021, 10:41:30 AM): so till this days how much day done
Toni R (11/22/2021, 10:41:41 AM): 5 business days have passed since the 13th was a
saturday.
Kunal (11/22/2021, 10:41:47 AM): ok

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