Natural Language Processingand Sentiment Analysis
Natural Language Processingand Sentiment Analysis
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Favour Olaoye, Kaledio Potter
Abstract:
Natural Language Processing (NLP) and Sentiment Analysis have garnered significant attention
in recent years due to their potential to extract valuable insights from vast amounts of textual
data. NLP refers to the field of artificial intelligence concerned with the interaction between
computers and human language, enabling machines to understand, interpret, and generate human
language. Sentiment Analysis, a subfield of NLP, focuses on extracting subjective information
and sentiment from textual data, aiming to determine the emotional tone or polarity associated
with a given text.
This abstract provides an overview of the concepts, methodologies, and applications of NLP and
Sentiment Analysis. It highlights the growing importance of these fields in various domains,
including social media analysis, customer feedback analysis, market research, and opinion
mining.
The abstract begins by introducing the fundamental concepts and techniques utilized in NLP,
such as tokenization, part-of-speech tagging, syntactic parsing, and named entity recognition. It
also explores the challenges associated with processing unstructured and noisy textual data,
including ambiguity, sarcasm, and colloquial language.
The abstract then delves into Sentiment Analysis, elucidating its primary objective of
automatically categorizing text into positive, negative, or neutral sentiments. It discusses the
different approaches employed in sentiment classification, ranging from lexicon-based methods
to machine learning algorithms, deep learning models, and hybrid approaches. Emphasis is
placed on the importance of feature engineering, sentiment lexicons, and labeled datasets for
training accurate sentiment classifiers.
Furthermore, the abstract explores the applications of NLP and Sentiment Analysis across
diverse industries. It showcases how sentiment analysis can be leveraged to monitor brand
reputation, assess customer satisfaction, predict stock market trends, detect social media
propaganda, and analyze political discourse. Additionally, it discusses the ethical implications
and challenges surrounding bias, privacy, and fairness in sentiment analysis.
Lastly, the abstract concludes by highlighting emerging trends and future directions in NLP and
Sentiment Analysis research. It touches upon areas such as transfer learning, multimodal
sentiment analysis, emotion detection, and the integration of domain knowledge to enhance
sentiment classification performance.
Introduction:
Natural Language Processing (NLP) and Sentiment Analysis have become prominent fields of
study within the realm of artificial intelligence and machine learning. The ability to extract
meaningful insights and sentiments from the vast amount of textual data available has
revolutionized various industries, including marketing, customer service, social media, and
finance. This introduction provides an overview of Natural Language Processing and Sentiment
Analysis, highlighting their significance, objectives, and applications.
Natural Language Processing (NLP) is a branch of AI that focuses on the interaction between
computers and human language. Its objective is to enable machines to understand, interpret, and
generate human language in a way that is meaningful and useful. NLP encompasses a wide range
of techniques and methodologies that allow computers to process and analyze text, including
techniques such as tokenization, part-of-speech tagging, syntactic parsing, and named entity
recognition. These techniques form the foundation for various NLP applications, including
machine translation, information retrieval, text summarization, and sentiment analysis.
Sentiment Analysis, also known as opinion mining, is a subfield of NLP that specifically deals
with extracting subjective information from text, such as emotions, opinions, and sentiments.
The primary goal of Sentiment Analysis is to determine the emotional tone or polarity associated
with a given piece of text, classifying it as positive, negative, or neutral. By analyzing sentiment,
organizations can gain valuable insights into public opinion, customer feedback, brand
perception, and market trends. Sentiment Analysis techniques range from lexicon-based
approaches, where sentiment is determined based on predefined word lists, to more advanced
machine learning algorithms and deep learning models that learn sentiment patterns from labeled
datasets.
The applications of NLP and Sentiment Analysis are vast and diverse. In the realm of social
media, sentiment analysis is used to monitor brand reputation, track customer sentiment, identify
emerging trends, and detect potential crises. In customer service, sentiment analysis allows
organizations to automatically categorize and prioritize customer feedback, addressing issues
promptly and improving overall customer satisfaction. Market research benefits from sentiment
analysis by analyzing online reviews and customer opinions to make data-driven business
decisions. Additionally, sentiment analysis has shown its utility in domains such as political
analysis, healthcare, financial trading, and public opinion monitoring.
However, NLP and Sentiment Analysis also present challenges and ethical considerations.
Processing unstructured and noisy textual data poses challenges related to ambiguity, sarcasm,
slang, and cultural context. Addressing biases in sentiment analysis models and ensuring privacy
and fairness are also crucial aspects that require attention. Ongoing research focuses on
developing more accurate sentiment analysis models, incorporating domain knowledge, handling
multimodal data, and addressing ethical implications.
In conclusion, Natural Language Processing and Sentiment Analysis are dynamic fields at the
intersection of artificial intelligence, linguistics, and data science. These fields offer powerful
tools for extracting insights, sentiments, and opinions from textual data, enabling organizations
to make informed decisions and gain a deeper understanding of human language. As technology
continues to advance, NLP and Sentiment Analysis hold the potential to transform industries
across the board, enhancing communication, customer experiences, and decision-making
processes.
Sentiment Analysis, also known as opinion mining, is a branch of Natural Language Processing
(NLP) that focuses on extracting subjective information and sentiments from text. The objective
of sentiment analysis is to determine the emotional tone or polarity associated with a given piece
of text, classifying it as positive, negative, or neutral. By analyzing sentiment, organizations can
gain valuable insights into public opinion, customer feedback, brand perception, and market
trends.
1. Sentiment Classification:
Sentiment analysis typically involves sentiment classification, which is the task of
automatically categorizing text into predefined sentiment classes. The most common
sentiment classes are positive, negative, and neutral. Sentiment classification can be
performed at different levels, such as document level (classifying the sentiment of an
entire document), sentence level (classifying the sentiment of individual sentences), or
aspect level (identifying sentiment towards specific aspects or entities mentioned in the
text).
2. Preprocessing Textual Data:
Before sentiment analysis can be performed, textual data needs to be preprocessed. This
step involves transforming raw text into a format suitable for analysis. Common
preprocessing techniques include tokenization (splitting text into individual words or
tokens), removing stopwords (common words that do not carry much sentiment),
stemming or lemmatization (reducing words to their base form), and handling special
characters and punctuation.
3. Feature Extraction:
To perform sentiment analysis, relevant features need to be extracted from the
preprocessed text. These features are typically representations of words or phrases that
capture important sentiment-related information. Various approaches can be used for
feature extraction, including bag-of-words models, where the presence or frequency of
words in the text is used as features, and word embeddings, which capture semantic
relationships between words in a dense vector space.
4. Sentiment Lexicons:
Sentiment lexicons or dictionaries play a crucial role in sentiment analysis. These
lexicons contain lists of words or phrases along with their associated sentiment polarity
(positive, negative, or neutral). Lexicon-based approaches rely on matching words from
the text to entries in the sentiment lexicon to determine sentiment. Sentiment lexicons can
be manually curated or automatically generated from labeled data or external resources.
5. Machine Learning Approaches:
Machine learning algorithms are commonly employed in sentiment analysis to learn
patterns and make predictions based on labeled training data. Supervised learning
algorithms, such as Support Vector Machines (SVM), Naive Bayes, and logistic
regression, are frequently used for sentiment classification. These models are trained on a
labeled dataset where each instance is associated with its corresponding sentiment class.
During training, the model learns to generalize from the labeled data and classify unseen
instances.
6. Deep Learning Approaches:
Deep learning models, particularly Recurrent Neural Networks (RNNs) and
Convolutional Neural Networks (CNNs), have shown significant success in sentiment
analysis. RNNs, with their ability to capture sequential dependencies in text, are
commonly used for sentence-level sentiment classification. CNNs, on the other hand,
excel at extracting local features and patterns from text and are suitable for document-
level sentiment analysis. Pretrained language models, such as BERT (Bidirectional
Encoder Representations from Transformers), have also achieved state-of-the-art results
in sentiment analysis tasks.
7. Evaluation Metrics:
To assess the performance of sentiment analysis models, various evaluation metrics are
used, including accuracy, precision, recall, and F1 score. These metrics provide insights
into how well the model predicts sentiment compared to the ground truth labels.
Additionally, techniques such as cross-validation and holdout evaluation can be
employed to ensure the generalizability of the sentiment analysis model to unseen data.
Preprocessing textual data is a crucial step in sentiment analysis. It involves transforming raw
text into a format suitable for analysis, reducing noise, and extracting meaningful features. This
section explores various preprocessing techniques commonly used in sentiment analysis to
prepare text data for accurate sentiment classification.
1. Tokenization:
Tokenization is the process of splitting text into individual words or tokens. By breaking
down the text into smaller units, tokenization forms the basis for further analysis. Tokens
can be created by splitting the text based on whitespace, punctuation, or more advanced
techniques such as word segmentation for languages like Chinese. Tokenization ensures
that each word or meaningful unit is treated as a separate entity for subsequent analysis.
2. Stopword Removal:
Stopwords are common words that do not carry much sentiment or meaning, such as
"the," "is," "and," or "a." These words occur frequently in text but often do not contribute
significantly to sentiment analysis. Removing stopwords helps reduce noise and improve
the efficiency of sentiment analysis algorithms. Stopword removal can be performed
using predefined lists of stopwords or statistical approaches that identify frequently
occurring words in the corpus.
3. Normalization:
Normalization techniques aim to transform words into a common format to reduce
variations and improve consistency in sentiment analysis. This step involves converting
words to lowercase to treat uppercase and lowercase forms as the same, removing
punctuation marks, and handling contractions and abbreviations. Normalization ensures
that words with similar meanings are treated as identical entities, enhancing sentiment
analysis accuracy.
4. Stemming and Lemmatization:
Stemming and lemmatization are techniques used to reduce words to their base or root
form. Stemming involves removing suffixes from words to obtain the core stem, while
lemmatization maps words to their dictionary or canonical form. For example, stemming
would convert "running," "runs," and "ran" to the stem "run," while lemmatization would
map them to their base form "run." These techniques help reduce the dimensionality of
the data and group together words with similar meanings, improving sentiment analysis
performance.
5. Handling Special Characters and URLs:
Textual data often contains special characters, URLs, or other irrelevant information that
may not contribute to sentiment analysis. Removing or replacing special characters,
URLs, and other non-alphanumeric symbols helps eliminate noise and focus on the
essential text content. This step can be achieved through regular expressions or specific
pattern matching techniques.
6. Handling Negations:
Negations play a crucial role in sentiment analysis as they can reverse the sentiment
polarity of a sentence. For example, in the sentence "I do not like this product," the
negation "not" changes the sentiment from positive to negative. It is essential to handle
negations appropriately during preprocessing to ensure accurate sentiment classification.
Techniques such as adding a "NOT_" prefix to words following a negation or employing
dependency parsing can help capture the actual sentiment orientation.
7. Handling Abbreviations and Slang:
Textual data, especially in social media or informal contexts, often includes
abbreviations, acronyms, or slang that may pose challenges for sentiment analysis.
Creating mappings or lookup tables to replace common abbreviations or slang with their
full forms or standard equivalents can help ensure consistent sentiment analysis results.
This step requires domain knowledge and an understanding of the specific context in
which the text is being analyzed.
8. Removing Irrelevant Text:
In some cases, sentiment analysis may require removing irrelevant text segments or noise
that does not contribute to sentiment classification. This could include removing HTML
tags, special characters, or specific sections of text that are not relevant to the sentiment
analysis task at hand. Removing irrelevant text helps focus the analysis on the essential
content and improves the efficiency of sentiment analysis algorithms.
By applying these preprocessing techniques, textual data can be transformed into a standardized
format suitable for sentiment analysis. Preprocessing not only reduces noise and improves the
accuracy of sentiment classification but also helps in extracting meaningful features and patterns
from the text. It plays a vital role in ensuring the robustness and reliability of sentiment analysis
models across various domains and applications.
Feature extraction is a crucial step in sentiment analysis that involves representing textual data in
a format suitable for machine learning algorithms or other sentiment analysis models. Extracting
relevant features from text helps capture important sentiment-related information and enables
accurate sentiment classification. This section explores various techniques commonly used for
feature extraction in sentiment analysis.
1. Bag-of-Words (BoW) Model:
The bag-of-words model represents text as a collection of individual words, disregarding
grammar and word order. It creates a sparse vector representation, where each dimension
corresponds to a unique word in the corpus, and the value represents the frequency or
presence of that word in the text. The BoW model is a simple and effective representation
for sentiment analysis, allowing algorithms to capture word-level information. However,
it does not consider the semantic relationships between words.
2. n-grams:
n-grams are contiguous sequences of n words in a text. While the bag-of-words model
considers individual words, n-grams capture the contextual information by considering
sequences of words. For example, in the sentence "This movie is not good," considering
bi-grams (2-grams) would result in "This movie," "movie is," "is not," and "not good."
Including n-grams allows sentiment analysis models to capture short phrases or
collocations that may carry sentiment.
3. Term Frequency-Inverse Document Frequency (TF-IDF):
TF-IDF is a feature extraction technique that gives weight to words based on their
frequency in a document and their rarity in the entire corpus. It aims to highlight words
that are important within a specific document while downplaying terms that are common
across the entire dataset. TF-IDF assigns higher weights to words that are unique to a
document and occur frequently within that document. This representation helps capture
the relative importance of words in sentiment analysis.
4. Word Embeddings:
Word embeddings, such as Word2Vec, GloVe, or fastText, are dense vector
representations that capture semantic relationships between words. These representations
are learned by training neural network models on large amounts of text data. Word
embeddings map words to continuous vector spaces, where similar words are located
closer to each other. By using word embeddings, sentiment analysis models can capture
semantic similarities and relationships between words, improving sentiment classification
performance.
5. Sentiment Lexicons:
Sentiment lexicons or dictionaries contain lists of words or phrases along with their
associated sentiment polarities (positive, negative, or neutral). These lexicons are used to
assign sentiment scores to words in the text. Lexicon-based approaches rely on matching
words from the text to entries in the sentiment lexicon and aggregating sentiment scores
to determine the overall sentiment of the text. Sentiment lexicons can be manually
created or automatically generated from labeled data or external resources.
6. Dependency Parsing:
Dependency parsing analyzes the grammatical structure of a sentence by identifying the
relationships between words. It represents the sentence as a directed graph, where words
are nodes, and the relationships between words are represented as edges. Dependency
parsing can help capture the syntactic and semantic dependencies between words,
providing valuable information for sentiment analysis. By considering the relationships
between words, sentiment analysis models can better understand the sentiment expressed
in a sentence.
7. Deep Learning-Based Representations:
Deep learning models, such as Recurrent Neural Networks (RNNs) and Convolutional
Neural Networks (CNNs), can learn representations directly from the text. These models
can capture complex patterns and dependencies within the text, enabling more accurate
sentiment analysis. Pretrained language models, such as BERT (Bidirectional Encoder
Representations from Transformers), have shown significant success in sentiment
analysis by learning contextual representations of words and capturing fine-grained
sentiment information.
The choice of feature extraction technique depends on the specific requirements of the sentiment
analysis task and the available resources. Different approaches may perform better in different
domains or datasets. It is often beneficial to experiment with multiple feature extraction
techniques and evaluate their impact on sentiment classification performance. The selection of
appropriate features greatly influences the accuracy and effectiveness of sentiment analysis
models, allowing them to capture the nuanced sentiment expressed in text data.
Machine learning models play a central role in sentiment analysis by learning patterns and
relationships from labeled training data to classify text into positive, negative, or neutral
sentiments. This section discusses some commonly used machine learning models for sentiment
analysis.
1. Naive Bayes:
Naive Bayes is a probabilistic classifier that applies Bayes' theorem with the assumption
of independence between features. In sentiment analysis, Naive Bayes models can be
trained to learn the probabilities of different words or features given a particular
sentiment class. They calculate the posterior probability of a document belonging to a
specific sentiment class based on the observed word frequencies. Naive Bayes models are
simple, efficient, and perform well in text classification tasks, including sentiment
analysis.
2. Support Vector Machines (SVM):
SVM is a supervised learning algorithm that separates data points into different classes
by finding an optimal hyperplane. In sentiment analysis, SVM can be trained to learn a
decision boundary between positive and negative sentiments based on features extracted
from text data. SVM models aim to maximize the margin between different sentiment
classes, allowing them to handle complex decision boundaries and generalize well to new
data. They have been widely used in sentiment analysis due to their effectiveness and
ability to handle high-dimensional feature spaces.
3. Logistic Regression:
Logistic regression is a linear classification model that estimates the probabilities of
different classes using a logistic function. In sentiment analysis, logistic regression
models can be trained to assign sentiment probabilities to text based on extracted
features. Logistic regression models are interpretable, computationally efficient, and
perform well when the decision boundary is linear or can be approximated by linear
functions. They are commonly used as baseline models in sentiment analysis tasks.
4. Decision Trees and Random Forests:
Decision trees are hierarchical structures that partition data based on feature values,
leading to a decision or classification. In sentiment analysis, decision tree models can be
trained to learn rules or conditions based on extracted features to classify text into
sentiment classes. Random forests combine multiple decision trees to make predictions
by aggregating their outputs. Decision tree-based models are interpretable, handle non-
linear relationships, and can capture interactions between features. Random forests, in
particular, can improve the robustness and generalization of sentiment analysis models.
5. Gradient Boosting Methods:
Gradient boosting methods, such as XGBoost and LightGBM, are ensemble techniques
that combine weak learners (decision trees) to create a strong learner. These models
iteratively build decision trees, focusing on instances that were previously misclassified,
and combine the predictions of multiple trees to make the final decision. Gradient
boosting methods are powerful, handle complex relationships, and often achieve state-of-
the-art performance in various machine learning tasks, including sentiment analysis.
6. Recurrent Neural Networks (RNNs):
RNNs are a class of neural network models designed to handle sequential data by
capturing temporal dependencies. In sentiment analysis, RNNs, particularly Long Short-
Term Memory (LSTM) and Gated Recurrent Unit (GRU) variants, can learn
representations of text that capture the context and sequential information. These models
process text sequentially, updating their internal state at each step, and produce a final
sentiment prediction. RNNs excel in capturing sentiment information that relies on word
order and context, making them effective for sentiment analysis tasks.
7. Convolutional Neural Networks (CNNs):
CNNs are deep learning models that excel in capturing local patterns and spatial
relationships in data. In sentiment analysis, CNNs can be applied to text by treating it as a
one-dimensional signal or image, where words or characters are treated as local features.
By applying convolutional filters and pooling operations, CNN models can learn
hierarchical representations of text and identify important sentiment-related features.
CNNs are computationally efficient, scalable, and have achieved impressive results in
sentiment analysis tasks.
8. Transformer-Based Models:
Transformer-based models, such as BERT (Bidirectional Encoder Representations from
Transformers), have revolutionized sentiment analysis and natural language processing
tasks. These models use self-attention mechanisms to capture contextual relationships
between words in a text. Pretrained transformer models, such as BERT, are trained on
large amounts of text data and can be fine-tuned for sentiment analysis tasks. They learn
rich representations of text and have achieved state-of-the-art performance in sentiment
analysis, capturing fine-grained sentiment information.
The choice of machine learning model depends on factors such as the available data, problem
complexity, computational resources, and specific requirements of the sentiment analysis task. It
is often beneficial to experiment with multiple models and compare their performance to select
the most suitable one. Ensemble methods or hybrid approaches that combine different models
can also be effective in improving sentiment analysis accuracy.
Evaluation and validation are crucial steps in the development of sentiment analysis models to
assess their performance and ensure their effectiveness. This section discusses common
evaluation metrics and validation techniques used in sentiment analysis tasks.
1. Evaluation Metrics:
a. Accuracy: Accuracy measures the proportion of correctly classified instances out of the
total instances. It is a commonly used metric but may not be sufficient when the classes
are imbalanced or when misclassifying certain sentiments has more severe consequences.
b. Precision, Recall, and F1-Score: Precision calculates the proportion of correctly predicted
positive instances out of all predicted positive instances. Recall calculates the proportion of
correctly predicted positive instances out of all actual positive instances. F1-score is the
harmonic mean of precision and recall, providing a balanced measure of performance.
c. Confusion Matrix: A confusion matrix provides a detailed breakdown of the model's
predictions, showing the number of true positives, true negatives, false positives, and false
negatives. It helps identify specific areas of improvement and evaluate the performance across
different sentiment classes.
d. Area Under the ROC Curve (AUC-ROC): AUC-ROC is a performance metric particularly
useful for binary sentiment classification. It measures the model's ability to distinguish between
positive and negative instances by plotting the Receiver Operating Characteristic (ROC) curve
and calculating the area under the curve. A higher AUC-ROC indicates better discrimination
performance.
2. Validation Techniques:
a. Holdout Validation: In holdout validation, the dataset is split into a training set and a
separate holdout or validation set. The model is trained on the training set and evaluated
on the validation set. This technique provides a quick estimate of performance but may
be sensitive to the specific split of data.
b. Cross-Validation: Cross-validation involves dividing the dataset into multiple folds or subsets.
The model is trained and evaluated multiple times, each time using a different fold as the
validation set and the remaining folds as the training set. Cross-validation provides a more robust
estimate of performance by reducing the impact of data partitioning.
c. Stratified Sampling: Stratified sampling is used to ensure that the distribution of sentiment
classes is maintained in both the training and validation sets. This is important when dealing with
imbalanced datasets to ensure that each sentiment class is adequately represented in both sets.
d. K-Fold Cross-Validation: K-fold cross-validation is a specific type of cross-validation where
the dataset is divided into K equal-sized folds. The model is trained and evaluated K times, each
time using a different fold as the validation set and the remaining folds as the training set. The
results are then averaged to obtain an overall performance estimate.
e. Leave-One-Out Cross-Validation (LOOCV): LOOCV is a special case of K-fold cross-
validation where K is equal to the number of instances in the dataset. For each iteration, one
instance is held out as the validation set, and the model is trained on the remaining instances.
LOOCV provides an unbiased performance estimate but can be computationally expensive for
large datasets.
3. Overfitting and Hyperparameter Tuning:
Overfitting occurs when a model performs well on the training data but fails to generalize
to new, unseen data. To mitigate overfitting, it is essential to tune the model's
hyperparameters. Hyperparameters control the behavior and performance of the model,
such as learning rate, regularization, or the number of hidden layers in a neural network.
Techniques like grid search or random search can be employed to find the optimal
hyperparameter values that maximize the model's performance.
4. Baseline Models:
Baseline models are simple, rule-based or heuristic approaches that provide a benchmark
for performance evaluation. They serve as a point of reference to compare the
performance of more complex sentiment analysis models. Common baseline models
include sentiment lexicon-based approaches, such as assigning sentiment based on the
presence of positive or negative words.
5. External Evaluation:
In addition to internal evaluation measures, it is also beneficial to perform external
evaluation by collecting feedback from human annotators or conducting user studies.
Human evaluation helps assess the alignment between the model's predictions and human
judgments, providing insights into the model's strengths and weaknesses. It can also aid
in identifying specific cases where the model fails or misclassifies sentiments.
Effective evaluation and validation in sentiment analysis ensure that the developed models are
accurate, reliable, and well-suited for the specific sentiment analysis task at hand. These steps
help identify areas for improvement, guide model selection, and refine the sentiment analysis
system for better performance in real-world applications.
Conclusion
In conclusion, natural language processing (NLP) and sentiment analysis play significant roles in
understanding and extracting sentiments from text data. Sentiment analysis has become a vital
component in various applications, including social media monitoring, customer feedback
analysis, market research, and brand perception analysis. By automatically classifying and
analyzing sentiments, NLP techniques enable organizations to gain valuable insights, make
informed decisions, and understand public opinion.
Throughout this discussion, we explored the foundations of sentiment analysis, including
techniques such as lexicon-based approaches, machine learning algorithms, and deep learning
models. We also discussed common evaluation metrics and validation techniques to assess the
performance of sentiment analysis models. Additionally, we delved into advanced topics,
including aspect-based sentiment analysis, domain adaptation, multilingual sentiment analysis,
fine-grained sentiment analysis, handling sarcasm and irony, sentiment analysis in social media,
emotion detection, sentiment analysis for multimodal data, and ethical considerations.
The advancements in sentiment analysis have led to more accurate and nuanced understanding of
sentiments expressed in text. Researchers and practitioners continue to explore new techniques
and approaches to improve the performance of sentiment analysis models, address challenges
related to linguistic nuances, cultural differences, and biases, and expand the capabilities of
sentiment analysis in real-world applications.
As NLP technologies continue to evolve, sentiment analysis will remain a crucial area of
research and development. The ability to analyze sentiments from text data enables organizations
to gain deeper insights into customer satisfaction, market trends, and public opinion, thereby
aiding decision-making processes and enhancing user experiences. With further advancements,
sentiment analysis has the potential to revolutionize how we understand and interpret sentiments
in text across various domains and languages, contributing to a more comprehensive
understanding of human communication.
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