Jécnjc35 da Llwp]^

cere-- PúDjc--
Credits

This is a publication of the National Hotel School, within the NIC/018 project,
jointly financed by the governments of the Republic of Nicaragua
and the Grand Duchy of Luxembourg.

Compilation and Adaptation of Content:

Rosa Amelia Potosme Cruz

Review and approval:

Miriam Espinoza

Total or partial reproduction of this work is permitted,

referring to the source.

Managua Nicaragua
December 2008.
----------------------------------------------------------------------------------------------------------------------
ITEM
Public Areas of a Hotel

Unit I:
Preparation for cleaning public areas
With this unit the student will develop the ability to:
Carry out the preparation of materials, equipment and utensils for
cleaning public areas

II
Unit I: Preparation for Cleaning Public Areas
Cleaning Manager Profile
Among the objectives that a hotel must achieve is the image and presentation of its facilities, which
offers guests and the general public an excellent panorama in terms of design, color and good taste, which
together with The attitude of the staff complements the idea of what the client judges when arriving at the
hotel.

As stated above, the cleaning manager has the task of maintaining the cleanliness and health of the external
and internal areas of the hotel in optimal conditions, assigned by the housekeeping department. The personnel
of this department must know the most common chemicals and their correct use. Generally, the companies
selling these products present them and offer technical assistance and training courses to hotel employees.

Depending on the category of the hotel, the duties of the housekeeper may decrease or increase. In some
hotels, this type of staff is called Waiters. Generally, they are assigned to the Housekeeping department.

PROFILE OF THE CLEANING MANAGER

Personal Of Human Relations: Technical skills

or Punctual o Know how to maintain good o Machine handling: floor

or honest relationships work washing, carpet washing,
or Ordered relationships with colleagues polishing floor cleaner, vacuum
or Observer and boss. cleaner.
or Cautious
or Thrifty o Aware of what your bor o Application of cleaning
or Retailer represents in the image of the products.
or Respectful hotel and the clientele, in
or Cortes relation to hygiene o Handling cleaning utensils
or Enthusiast piece (fibers, brushes, spatula
o Dynamic o Ease of speech. the, etc.)
or Helpful
o With initiative o Hygiene and safety
o With high self-esteem standards rity.
o Self-confidence o Good
memory. o Wash, sweep, mop, clean
tweet

Cleaning Techniques for Public

Areas
AND---------------------------
1 Features
The main function of public areas is to guarantee the cleanliness of the external and internal areas of the
hotel, these are divided according to the position held and are governed based on an organizational
structure (organization chart).

Housekeeping Department Organization Chart Example:

Rooms Manager

Housekeeper

He is responsible for coordinating and verifying the cleaning of the hotel in areas other than food and
beverages, and those entrusted to the housekeepers.

Your specific obligations are:

1. Train cleaning managers.
2. Provide cleaning supplies and items to your staff.
3. Assign work shifts, take attendance lists and prepare reports to staff.
4. Supervise the work of the cleaning people.
5. Have under your responsibility part of the department equipment (vacuum cleaners, ladders, etc.)
6. Participate in the preparation of the cleaning plan for areas of the hotel.
7. Collaborate in inventory gathering.
8. Request material from the warehouse (with authorization from the housekeeper)
9. Participate in budgeting with the housekeeper.

Cleaning Manager
• He does his job and is responsible for cleaning the areas assigned to him. It addresses, among others, the
care and conservation of floors, parquets, carpets, windows, trash cans and trash cans.
• Responsible for the good care of the material, cleaning machinery and implements that are provided for
their work.

Cleaning Techniques for Public

Areas
Before ending his shift, he makes sure not to leave anything pending, and if this is the case, he informs his
IT supervisor so that he can decide on the need to send another person to finish what is pending.
At the end of his work, he keeps all the implements and machinery used neat and in order, in the assigned
place.
Quickly report any damage or breakdown you find in your sector, so it can be resolved.
Participates in other tasks such as moving furniture, clothing, utensils and cleaning materials, etc. that are
entrusted to him by his superiors.

Public areas of a hotel c

o
S
U
0
Characteristics
©
The public areas of a hotel are all those areas frequently used by guests and clients of the hotel's I
T
services. We can mention some public areas such as lobby, lounges, parking lots, gym, bar, restaurant, S
0
c
elevators, gardens, hallways, pool areas. o

o
r
Classificatio F
c
n o
The organization and cleaning of these areas are under the responsibility of the housekeeping
department, which is why they are classified into external areas and internal areas.

External areas

They are also known as public areas or front of the house.

They are those intended for the use of guests, clients. They are characterized by being totally or partially
exposed to sunlight and air. Not all of them are the responsibility of the cleaning person, some are the
responsibility of the maintenance department.

Among the external areas of a hotel, we find the following:

• Lobby : It requires a lot of attention, not only
because it is an area of intense traffic, but because
it is the Business Card of the establishment. The
Lobby is practically always occupied by clients who
check-in or check-out, wait, socialize or simply
rest.
• Deep cleaning must be completely completed
before 8:30 a.m., so this task is generally the
responsibility of the dawn shift. During the day
there should be

a person assigned to carry out cleaning checks: ashtrays, trash cans, fingerprints on doors and windows,
mopping the floor periodically, etc.

Cleaning Techniques for Public

Areas
Front desk : Although it is physically part of the lobby, its
cleanliness must maintain the same quality criteria. In addition to
pavement, walls, telephones, etc. We will find computers, work
plans, which must also always be clean. Like the Lobby, cleaning
must be done outside of peak hours so as not to interrupt work and
attention.

o Halls and hallways: The events department must communicate to the floors department the calendar
and schedule (forecast) of planned events, to ensure that they are always prepared. If it is meetings,
conferences or similar, breaks are used to clean ashtrays, review the general state of the room, etc. It is
advisable that the rooms be cleaned as soon as possible once the event is over. In large hotels, the floor
department staff only cleans the rooms before, during and at the end of the event. In medium and small
hotels sometimes the staff also sets up the rooms.
• Restaurants, cafes, bars: This cleaning is important not only for image, but also for hygiene and safety

reasons. Normally it is the same personnel in these areas who are responsible for keeping them in good
condition.

Cleaning Techniques for Public

Areas
• Public Restrooms : The level of cleanliness in public area restrooms is one of the best indicators of the
quality of the cleaning team's work. The use is intense and not always careful, so the cleaning staff
must dedicate more care to keep them clean, replace what is missing or immediately report any
damage.

• Guest and service elevators : They require very frequent cleaning due to the frequency of use.
Thorough cleaning should be done during the night or first thing in the morning, always being careful
not to do it during rush hours. Inside the elevators, we can find a wide variety of materials: mirrors,
wood, gold, stainless steel, etc. Each of them will require a specific cleaning procedure and must be
attended to both the external and internal parts of the doors, rails, indicators, etc. Likewise,
throughout the day, cleaning maintenance must be carried out to eliminate fingerprints, remove
papers, and clean the floor.

As well as: Main doors, Parking, Guest exterior perimeter, Pool areas, Gym or sports areas/zones, Business
centers, among others.

Cleaning Techniques for Public

Areas
AND-•-------------------------
1 Internal areas
They are also known as private areas or back of the house.

They are those intended for the use of employees, often representing a surface area as large, if not more,
than that intended for guests. Although technically closed to guests, these areas require the same level of
cleanliness and maintenance as those open to the public eye. It is very important that the Housekeeper,
supported by the rest of the area managers, fosters in each of the employees the awareness that everyone is
responsible for keeping their workplace clean, and that they must contribute to the care of the areas. or
common areas

Among the internal areas of a hotel, we find the

following:
• basements
• Administrative office
• Staff bathrooms
• Emergency stairs
• Suppliers area
• Hallways
• Rooftop
• Warehouses and service areas

Among the elements that must After cleaning in each of the areas of the hotel we found the

• Desk accessories acrylic • Floors

• Rugs • Elevators • Doors
• Decorative items • Desks • Chairs
• Banks • Mirrors • Sofas
• Trash cans • Lamps • Public towel
• Ashtrays • Sinks (sinks) racks
• ceilings • Tables • Urinals
• Public garbage deposits • Decoration objects
• wooden partitions or • Walls

following:

Cleaning Supplies in Public Areas

Equipment and utensils for cleaning public areas.

To carry out cleaning work in public areas, it is necessary to know the three different types of equipment
used:
• Manuals . Those that require physical effort in which the person intervenes directly.
Example: brooms, mops, dusters, mops, swabs, etc.

Cleaning Techniques for Public

Areas
Mechanics . Those in which a joint effort is required, both manual and mechanical. II
Example: Mop juicer, among others.

• Electrical . Those equipment that work with electricity. Example. Sweeping machines, vacuum cleaners,
polishers, etc.

Types of cleaning equipment

The cleaning person must have extensive knowledge in handling the equipment necessary for their work;
Likewise, it must identify the characteristics for its operation for the following reasons:
• For safety to avoid accidents
• To obtain optimal equipment performance.
• So as not to misuse it, causing unnecessary repairs or wear.
The following aspects must be verified in them:
• Electrical power supply
• Physical state of the team
• Team's functioning
• Breakdowns or defects
• Wear
• Means of transportation (tires or wheels)
•

Among the equipment he manages, we find the following:

Equipment Use Image

AN
Remove dust from carpets,
curtains and other surfaces
Vacuum cleaners
using suction. Use adi taments
for a better de endeavor.

Yo
Floor washing machine Wash and polish the floors.

Cleaning Techniques for Public

Areas
Equipment Use Image

Carpet washing machine Carpet washing and vacuuming.

4 $ 6 jAg 1,
Sweep trash and filter dust
sweeping machines until it is emptied into a
container.

metal stairs
Climb and reach to clean
objects or surfaces out of
normal reach.
1/
Organize he
ma /
—=4 _Kj
equipment,
cleaning cart
cleaning tools, materials and
utensils.

Types of utensils

The selection of cleaning utensils is made based on the assigned areas and surfaces to be cleaned. An
appropriate selection allows you to optimize resources and time. Once selected, you place them in your
cleaning cart.

Among the most used utensils we have the following:

Cleaning Techniques for Public

Areas
eith sponges eith Mops
er
eith Fibers to clean er
eith Cleaning rags
er
eith Gloves er
eith Sprinklers
er
eith Squeezer er
eith Unclogging pump
er
eith Mops or wicks er
eith trash can
er
eith Hose er
eith Wire brush
er
eith Prevention signs or signs er
eith Buckets or buckets
eith Dusters eith Brooms and brushes
er
eith Picker er
eith Swab
er er
eith Spatula
er
Cleaning stuff
• Useful manuals that the waitress needs to do her job.
• They are instruments that facilitate mechanical action in cleaning.
• You should always use the type of instrument most appropriate for the object or material you want to clean.
• Provide time and effort savings
• The use of certain cleaning tools is essential from the point of view of safety and hygiene at work: gloves for
cleaning bathrooms.
• Cleaning equipment must be kept in perfect condition so that it can perform its function.

Cleaning Techniques for Public

Areas
a. Flannel and rags
• Mops : cotton blends with synthetic fibers; For floors, they must be made of a tight, strong grayish fabric. For
glass, doors, walls, softer flannels of more open white or soft-colored fabrics are used.
• To shine : polishing floors and other waxed surfaces, thick and resistant but soft wool flannels are used.
Fabrics from blankets and unused blankets can be used.
• For dust : it is best to use cotton flannels. Bombasi is a very good alternative.
• Various rags : in addition to those already mentioned, other rags are used to apply wax, apply liquids to
clean metals, remove stains, etc. To dry taps and toilets, it is advisable to have plush cloths as they are
very absorbent and leave them shiny. (low towels).
All the mentioned rags should be washed frequently, dirty tools should not be used.

b. Brushes:
• Ceiling : mostly made of nylon and with an extendable handle. They are used in high areas, ceilings that
reach corners and angles. They are smooth and do not scratch the surface finish.
• Upholstery : Natural bristle is used, with or without handle.
• Roots : they are very strong, which is why they are used to clean stone floors, fireplaces, patios, etc.
• Radiators : they are made of synthetic fibers, cylindrical in shape and with a long, thin handle. Employed
to clean bottles, baby bottles, etc.
It is best to store them hanging so that the spikes do not become deformed. Natural bristle brushes are
damaged by humidity, it is preferable not to get them wet, when necessary wash them and dry them
immediately.

c. Garbage dumps.

They must be easy to clean, resistant and, at the same time, light so that they can be easily transported.
They are made of plastic, in different sizes, always with a lid. To facilitate maintenance, you should use plastic bags
of the appropriate size that close when full. In any case, it is necessary to wash them every time you change the bag.

d. Buckets.

The most used are made of resistant plastic. They are used to wash floors and for cleaning any type of surface that
requires the application of soapy water. There are double buckets on the market that are fitted into a cart with
wheels that facilitate transportation. They are practical because one of them contains clear water and the other the
cleaning solution, so that the rinsing of the surfaces is more perfect.

Every time they are used, wash them and dry the interior.

e. Blades.

They are useful for removing paint stains on glass, baseboards, or for removing wax residue from slots and corners.
It is advisable that they be made of stainless steel. They should be kept in a small, tightly closed box.

Cleaning Techniques for Public

Areas
F. Brooms.

More traditional utensil used for cleaning the floor. It is made of vegetable or synthetic fibers.
• Birch : To sweep patios, terraces and rough and hard floors.
• Palm : hard and very energetic fiber. They are used for patios, gardens, etc.
• Nylon : moisture resistant, so they are used for hard floors that may be wet.
g. Brushes.

They are used to remove dust and dirt from floors. In their manufacturing they use natural fibers; bristle,
boar or horse hair, and also synthetic fibers such as nylon. The latter resist humidity, which is why they are used
on wet surfaces. Natural fiber brooms are suitable for cleaning interior floors (terrazzo, waxed or varnished
wood).

Clean them every time you use them. Synthetics can be washed with hot soapy water. Store them hanging or
upside down so that they do not become deformed. When sweeping, change the brush side from time to time,
so that the wear is even.

h. Glass cleaner.

Very practical for cleaning large glass or glass that is difficult to access from the inside. It consists of 3
elements: an extendable handle, a metal support that holds the sponge used to apply the soapy solution to the
glass and, on the other side of the support, a rigid rubber with a thin edge that collects the water and leaves the
glass. clean. Wash and dry well after use.

i. sponges

To wash materials thoroughly, because they cause abrasion on the dirt.

• Synthetic : They are of two types, very soft ones that are made with nylon in an open weave and do not scratch
the materials. Another made forming like an open weave and does not scratch the materials. Another one made as
a very compact fabric, having great abrasive power, so it should only be used on those objects that have a high
degree of dirt and are resistant materials.
• Esparto . Set of tangled fibers, they exert a strong abrasive action, without scratching the surfaces.
• Metallic : Made of steel wool or nickel. There are different thicknesses depending on their purpose. They are used
in the periodic cleaning of waxed wooden floors and also to apply vitrified products to floors.
Both natural and synthetic sponges are washed every time they are used, they drain well, and they should be
stored dry.

It is recommended to differentiate the sponges used in cleaning each area. Metallic ones should be stored
separately from the rest in a plastic container.

j. Mops.

They are used to clean floors, both dry and wet. Made of cotton fibers. They are used in large places with little
furniture.

Cleaning Techniques for Public

Areas
Sweeping : They consist of a long articulated handle attached to a metal template in which a cotton fringed
cover is placed, which passes over the surface of the pavement and collects the dust. When finished
They shake and wash whenever necessary.
• For scrubbing : They do not have a metal template, but rather the cotton fringes are attached to the handle. To
use it, you need a bucket equipped with a small support where you squeeze the mop before passing it over
the floor. They should be washed after each use, drained and left hanging.
k. Dusters.

They are used to remove dust from places that cannot normally be reached with a cloth, or from materials
that are easily damaged by friction.
• Feathers : they are very delicate, they are used in cleaning interiors.
• Nylon : They are rarely used. They are more energetic and can scratch materials, so they are generally
used for cleaning wooden blinds, stone corners, etc.
• Today there are raffia ones that give very good results indoors.
l. Pickers (shovels)

To collect sweeping waste. They are made of plastic with a rubber edge, some make them with a lid, those
are used when we clean open areas.

m. Unclogs

They should be used frequently, every 7 or 15 days when cleaning sinks and bathrooms, to prevent blockages from
occurring.

Most frequently used products for soil treatment.

Cleaning products:

They are chemical products that:

• They remove dirt that water alone is not capable of removing.
• They reduce the physical action necessary for cleaning, making the work easier.
• They improve the appearance of the materials and protect them from the passage of time and external agents.
It is necessary to use all the necessary products, but only the essential ones.

Preservatives

They are all those chemical products that contain properties to protect floors from possible damage. They are
mostly applied through cleaning systems, using manual procedures or with equipment such as polishing machines,
steam machines, etc.

Cleaning Techniques for Public

Areas
Products with aggregates

Products with aggregates refer to chemical products that have an element or substance incorporated into their
normal formula. These are used to perform more difficult tasks or when you want to obtain better results.

Among these products with aggregates we can mention: Descaling agents;

Metal cleaners, anti-pest products, air fresheners with deodorizing action and not just perfume, etc.

Detergents

Soaps and Detergents:

Features:
• They increase and facilitate the penetration of water into the treated materials.
• They drag dirt and separate it from materials.
• In addition, they have the property of emulsifying fats.
The chemical composition is different, soaps are obtained from a reaction of a fat with caustic soda or
potassium oxide. They dissolve easily in water, form abundant foam and, if the water is hot, the cleaning power
of the soap increases.

Detergents are synthetic products, capable of removing dirt from materials. It also has other actions:
• Keep dirt in the water, preventing it from returning to the material.
• Reduce the hardness of the water.
• Nice smell
• Disinfectant action.

Insecticides and disinfectants.

Insecticides or germicides : They are mainly used in cleaning bathrooms. The most common are those whose
composition has quaternary ammonium, which are very effective. It is a wetting agent so it easily penetrates all the
corners and corners of the facilities, it is not corrosive or toxic.

Disinfectants:

Bleach : it is an excellent bleach, it has degreasing power, and a very important bactericidal effect. It is used
diluted in water. It should be stored in closed, opaque containers so that it does not lose its properties.

It is used in the daily cleaning of: bathrooms, kitchen floors and marble, food preparation area, removal of stains
on painted wood, marble and tableware, containers and garbage collection areas.

Cleaning Techniques for Public

Areas
Applicatio
• Usen:on clean material
• Rinse with water.
Commercial disinfectants: These are specific detergents whose composition includes some bactericidal
substance. Its action is similar to that of bleach.

Cleaning Cart for Public Areas

Cleaning cart assembly

To begin cleaning any area of the hotel, it is necessary to assemble the cleaning cart. To do this, it is
necessary to carry out the following activities:
• Receive the assignment of the areas to clean.
• If you find shortages, request replacement
• Receive cleaning supplies and items.
• Select cleaning equipment, materials and utensils, considering the areas
and surfaces to be cleaned.
• Verify the operation of electronic equipment used in cleaning public areas.
• If you find any damage or breakdown, inform your immediate
supervisor.
• Organize cleaning equipment, tools, materials and utensils in the cleaning cart.
Features of the cleaning cart . The cleaning cart allows us to have everything necessary for cleaning in
the public areas of the hotel. The assembly of the cleaning cart will depend on the area to be cleaned and type of
cleaning to be performed.

1. We will place the cleaning chemicals that cannot be spilled on top.

2. In the intermediate trays, supplies such as: toilet paper, soap, replacement bags, etc. should be placed. As well
as cloths or cloths for cleaning, gloves, sponges, etc.

3. Brushes, shovels, hand brushes, etc. will be placed in the lower tray.

4. The garbage bag will be placed in the bag that comes with the cart, so that it is easy to remove the garbage
without spilling liquids and to avoid accidents when removing the garbage, as well as the penetration of bad
odors into the plastic bag of the cart.

5. Brooms, mops, and water collectors are placed on the side parts.

6. In the front part, optional accessories will be located such as: one-
bucket juicer cart, safety fences.
---------------------------------------------------------------------------------------------------------------------- ITEM

Cleaning and Arrangement of

Cleaning Techniques for Public

Areas
Public areas

Unit I:
Cleaning Techniques
With this unit the student will develop the ability to:
Arrange, clean and disinfect common areas of the hotel by applying
occupational safety and hygiene standards

Unit II:
Final Operations in Public Areas
With this unit the student will develop the ability to:
Complete the cleaning and arrangement service of public areas

Cleaning Techniques for Public

Areas
-----------------------------L_
Unit I: Cleaning Techniques T
Surface Cleaning

Cleaning and Surface Treatment Techniques

The final result of the cleaning work depends on several factors:

• Available time
• Products used
• Tools and machines
• Materials status
• Method of cleaning: Technique.
Technique is the means by which products and tools can optimally perform their function in the shortest
possible time.

Surface cleaning classes

To determine the type of surface cleaning to be carried out, it is necessary to know the type of dirt and
cleaning: among the types of dirt we have: dry dirt, greasy dirt, special dirt, construction cleaning, maintenance
cleaning, deep or disinfection.

Dusting techniques

The higher the level of the establishment, the greater the floor area usually covered with carpets. We
need to take care of the company's investment in carpets so that they maintain an impeccable appearance
and to guarantee their maximum performance and duration, according to the quality of the material used.

Performance and duration will depend on the attention paid to its cleaning and the procedures used.

The use of mats at exterior entrances is recommended to minimize the entry of dust, rainwater, etc. That
could harm the carpets, dirtying them excessively.

The steps to follow to care for the carpets are:

• Sweep or vacuum daily
• Quick stain removal.
• Thorough cleaning with shampoo
• Brushing to lift hair
• Final drying.

Cleaning Techniques for Public

Areas
-------------------------------------------------------------------------------------------------------------------------------
HE--------------------------------------------------------------------------------------------
• Be careful that moisture does not penetrate and soak the base of the carpet.

1 Yo
Stain removal.
• In the case of persistent stains, it is not advisable to increase the doses of product.
• Make
Firstsure bywe
of all testing
have atopiece of carpet
emphasize thatthat theaproducts
when we dirty
carpet gets plan to
weuse do proceed
must not attack
to the adhesive.
clean it immediately, the
TREATMENT
big mistake OFisTHE
of all users MAIN
to wait forTYPES OF STAINS
the guests ON CARPETS
of a celebration AND
to leave andCARPETS
then carry out the cleaning; Most
stains can be FAT
removed from your carpet after the dust has passed, but when solutions or mixtures set, sanitizing
STAINS
yourButter,
carpet grease,
can become
oil, karma.
creams, Remove
To clean as muchyou
the carpet, ofshould
the substance from
take a white thetowel,
paper stain as possible
never coloredbypaper,
we will remove the liquid stain; It absorbing
is importantthenotliquid
to useora scraping
“color” because
off the sometimes
solids. it can mix
Carefully with the
apply
cosmetics, pen ink
carpet. dry cleaning solvent. Repeat the operation if necessary. Dry and
brush gently.
If we have a spoon at the moment, we will use it to lift the liquid from the mat without pressing down; The
use of razors or knives
COLORING is strictly prohibited when you need to remove anything from the carpet, this is how
STAINS
people cut the patterns on the carpets and irreversibly damage them. When cleaning carpets, you should not
Coffee, tea, milk, chocolate,
scrub or brush any stain
blood, egg, ice cream, to remove Remove
it. This isasalso
much
one of
of the substance
the most commonfrom the stain
actions as possible
that ruins carpets by
or their
structure. If you have a stain absorbing
remover, we must the liquid itorfirst
examine scraping
beforeoff theand
using solids.
applying it. in a small part to
sauces, vomiting
Apply a detergent solution. Dry the carpet. Carefully
see if it removes or damages the colors. Some removers are very strong and can even puncture part of the apply a dry
cleaning
carpet; If you are not sure how to proceed withsolvent. Dry and brush
carpet cleaning, gently.
you should hire a professional.

SUGAR STAINS
Step-by-step Soak the liquids on absorbent paper and scrape off the pasty
Drinks carpet cleaning
refreshing,
substances. Apply a detergent solution. Dry the carpet and
alcoholic beverages, sweets
Carpet repeat the
cleaning can be done by ourselves process
as long as weiftake
necessary. Brushsome
into account gently.
logical and necessary steps to
and syrups.
avoid damaging the rug, the first step is to prepare the rug for washing, in case its combination includes silk, we
should not wash them STAINS
OTHER but let a professional clean it. The second step is to vacuum the carpet upwards. If it has
long bristles, we must vacuum more carefully to eliminate all the dirt and insects that may be accumulated; If the
Fruit, washable ink, urine, Remove the maximum of the substance from the stain. Apply
bristles get stuck in the vacuum cleaner, we should not pull them out, we will just turn off the appliance and
excrement,
remove them one by one.gum, dry cleaning solvent. Apply detergent solution. Reapply the
paint, tar, lipstick, colored solvent. Dry and brush the rug gently. Repeat the process if
pencils.
We can shake off the dust usingnecessary.
a broom or wooden stick, once we have removed it, we will vacuum again;
The next step in cleaning carpets is to analyze the discoloration of the carpet before wetting it. We will only
apply water and liquid shampoo to a small portion of it; We will use a soft brush and if we notice that the
colors are combining with each other, we will let a professional clean it.
Dust furniture
This is where we will use only cold water to wet its surface as long as the mat is deeply dirty, otherwise
Dust shouldisbeenough;
just vacuuming removed daily
The usefrom furniture
of natural and
soap forother wooden
cleaning elements
carpets withrecommended.
is highly a chamois or cloth.
If we cannot
fleece, which does not attack the protective varnish. To
find one, we will use very mild vegetable or baby shampoo. Under no circumstances will we use strong
keep woodenorfurniture
chemicals and antiques
stain removers. in good
Nor should youcondition,
use the soapit in an extreme way, just a little which will be spread
willwith
bea necessary to use appropriate products from
soft brush, we will repeat the procedure about three times until we notice that all the dirt begins to
recognized
disappear;brands.
Finally, we will let the carpet dry and try not to walk on it until it is completely dry.

To care
Furniture for rugs and carpets, we must take into account the following recommendations:
cleaning
• You have to act quickly but delicately against stains.
• New
Periodically it rugs usually dotonot
is advisable needwood
apply shampooing or dry cleaning for the first time.
wax, taking
care that the original color does not change. Scratches can
be hidden with repair fluid. Annually
Some furniture will have to be included in the revarnishing program prepared by the hotel maintenance
manager. We recommend programming by sectors (floors, lobby, hallways, etc.), taking care to prioritize the
areas in the worst condition or with the most use.

Cleaning Techniques for Public

Areas
Cleaning Techniques for Public
Areas
h--------•----------
1 Woodworm is a voracious enemy of wooden furniture. Any wooden
furniture, new or old, is exposed to woodworm. Quality modern furniture
usually comes already treated against this pest, so it is less likely to be
affected. Hard woods such as mahogany, rosewood or ebony will hardly
suffer its effects, while soft woods such as pine or beech will be more
susceptible to being attacked. A well-varnished and waxed piece of
furniture will be more resistant.

The presence of woodworm is confirmed when we discover small

residues of sawdust on the floor and holes in the furniture. It means that
the woodworm is alive. To definitively correct this problem in high-value
furniture, it is advisable to go to professionals. As a preventive measure, move the affected furniture away
from any other furniture to prevent the infestation from spreading to them. Apply a suitable product based on
paradichlorobenzene with a brush, using a syringe to introduce it into the holes.

This process will have to be repeated as the seasons change, until all the larvae are eradicated, that is,
when we are sure that the traces of sawdust are repeating themselves.

CLEANING OF FURNITURE ACCORDING TO ITS MANUFACTURING

CHARACTERISTICS
Cleaning wooden chairs

If you have chewing gum, food, etc. attached.

Remove them with a spatula very carefully. • Shake with duster
• Clean with a damp cloth in water with
If necessary, apply a wood polish according to the detergent
manufacturer's directions. Periodically vacuum • Rinse with a cloth soaked in clean water
between the seats and the chair frame. until the soapy residue is removed.
• Dry with dry cloth

• Shake with duster

Cleaning metal chairs • Clean with a damp cloth
• Dry with dry cloth

• Shake them with a duster and vacuum them

with a vacuum cleaner.
• Wash with a damp cloth and brush with a
Cleaning wicker chairs solution of warm water and detergent
• Rinse with a clean damp cloth and dry with
a dry cloth.

Cleaning Techniques for Public

Areas
-------------
ITE
M
CLEANING OF FURNITURE ACCORDING TO ITS MANUFACTURING CHARACTERISTICS
Cleaning of seats and backs of vinyl or similar
plastic chairs and armchairs • Clean daily with a cloth soaked in hot soapy
water.
Pay special attention to the corners and joints • Rinse with a cloth soaked in clean water
between the backrest and seat. until all the soap is removed.
• Dry with a dry, lint-free cloth.
Cleaning wooden chairs

• Clean with a duster or damp cloth

• With the vacuum cleaner, carefully vacuum
the joints between the seat, backrest and
armrests.
Cleaning leather chairs • If you polish them, apply a chemical
product for this purpose according to the
instructions for use.

Dust or sweep floors

Sweep

It is the easiest floor cleaning technique, but the least complete and the least hygienic, because a large
proportion of the dust returns to the atmosphere. Despite this, it is advisable to sweep when there is paper, glass
debris, etc.

Sweeping procedure:
• Drag the dirt forward, gathering it in one point and then collecting it
• Working with your body straight, grab the top of the handle.
• In large spaces, collect trash little by little and do not pile it up in transit areas.
• On stairs, sweep from the top step
• Start at the back of the room.

Floor scrubbing techniques.

Scouring with buckets

Procedure

Manual scrubbing is a cleaning technique that involves removing dirt by using a bucket and mop and the
appropriate detergent.

The purpose of mechanical scrubbing is also to remove dirt but using a scrubbing machine and a cleaning
product appropriate to the type of flooring.

I
I Cleaning Techniques for Public
Areas
AND---------------------------
1 Double bucket scrubbing

Procedure:
• Fill the buckets halfway with hot water and add the detergent to one of them. Use one swab for rinsing
and another for the germicidal solution.
• Start at the point furthest from the door, wet the swab with the solution, move it from right to left,
making the passes from the side (similar to a number 8).
• Rinse the mop in clean water and wipe it over the area that has already been mopped.
• Clean and put away equipment.

Scrubbing without a bucket and without water.

It is a cleaning system technique without a bucket, without water and without a mop, based on the use of
mops and microfiber cloths that allow very precise
cleaning in the highest risk areas, due, above all, to
their special absorption characteristic. of particles
since it acts as if it were a magnet.

SCRUBBING EQUIPMENT
CART WITH DOUBLE BUCKET/TWO 25
Advantages: BUCKETS
LITERS OF CAPACITY AND A PRESS
• This system helps to avoid humidity that could be a breeding ground for pathogenic elements.
• In a day a worker can use up to a hundred cleaning units, including mops and cloths, which contributes to
dramatically lowering the rate of nosocomial infections.
• The material is not discarded. After each use it is collected, washed in industrial washing machines,
disinfected and prepared again with the appropriate humidity and disinfectants for its new use.
• All this material is placed in mesh bags, duly numbered and classified, and the next day they are taken to
their workplace.

Other advantages.
A)Greater durability.
B)Less consumption of Chemicals and Water.
Conclusion:

The high profitability of the system is based on:

• Time saving.
• Savings in chemical products.
• Ergonomics.
• Saving water
• High durability.

Cleaning Techniques for Public

Areas
Crystal Cleaning.
It will always be necessary to establish a rotating program for cleaning windows and glass, taking into account
their location, direct exposure to the elements, and conditions of use. The way of day and night lighting can
highlight any hand mark, no matter how small it may seem.

You may need to use professional cleaning technicians with appropriate tools to organize access to some
of the modern windows.

Normally, glass cleaning products will be sufficient to maintain transparency. In places with low temperatures,
alcohol is very useful. In marine environments it is easier to clean the glass with hot water to dissolve salt scale.
In the case of contracting window cleaning with outside companies, it will be necessary to know the materials
they will use and set the routes, priorities, frequencies, etc.

Floor Cleaning

Soil Treatment Techniques.

Pickling

Stripping is a cleaning operation that consists of thoroughly washing a certain pavement.

In order to eliminate all the old layers of wax, varnishes, etc., leaving it prepared for the application of a
conservation and maintenance treatment. Special attention should be paid to those areas with less traffic where
the dirt will be greater, such as the corners, corners, etc.

In the stripping operation, stripping products are usually used, that is, strongly alkaline products.

Waterproofed

Waterproofing is a cleaning operation that consists of sealing a certain pavement, the objective of this is to
prevent moisture or water from penetrating the pavement. The pavement or floor is waterproofed using a
chemical product that, when applied, hardens, forming a waterproof film on the surface of a pavement.

Wax

Waxing or application of emulsions : It consists of closing the pores, giving the floors a shiny and stain-
resistant finish.

Cleaning Techniques for Public

Areas
h----------- ------------------
1 The protective emulsions used are products composed of waxes and/or polymers dissolved in water. These
emulsions can be polishable or self-polishing, and the number of layers to be applied will depend on the
porosity of the floor.

Self-glossing emulsions provide the shine that the surface loses with use, and are usually used on floors
treated with waterproofing oils.

Polishing/Spray method.

Polishing : It consists of applying products and waxes to the floors in order to obtain shine.

If we are going to apply this technique, first we must clean the floor with a suitable product and the help of
a machine and its corresponding abrasive disc. Subsequently, the surface will be rinsed, allowed to dry and the
product will be sprayed with the help of the machine.

With this method, you achieve at the same time a clean surface and an increase in the degree of shine in
which footprints or black scratches on the shoes will not be noticeable. This technique is usually used in large
areas where there is a lot of people traffic, such as shopping centers, etc.

Crystallized

Crystallization : It is a specific treatment that is used exclusively on calcareous pavements, that is, on
those surfaces that have Calcium Carbonate such as marble and hard limestone, etc.

Crystallization consists of two actions: a mechanical action and a chemical one.

• The mechanical action consists of sanding the surface.
• The chemical action consists of the transformation that takes place between two substances into new
ones, to close the porosity of the pavement and obtain a protective and polishing effect using a
crystallizing product.

Diamond

The diamond coating system is recommended for the repair of polished granite or marble floors that are
damaged by use, or by inappropriate cleaning products, etc.

When a floor has reached a certain level of deterioration, the crystallization no longer responds,
producing a poor shine, the appearance is not pleasant and cleaning becomes more difficult.

Diamond coating is a micro-cutting that has the function of eliminating damage caused by wear. It is
carried out with a rotary machine. This treatment can leave the floor as good as the first day, making it
easier to clean and maintain. It is not useful for leveling poorly placed floors.

Once the floor has been diamond-finished, the Crystallization process begins, therefore the maintenance
and duration is the same as described in the Crystallization process.

Cleaning Techniques for Public

Areas
Textile Cleaning

Cleaning and Treatment Techniques for textile coverings.

Placement systems

Dry Laying : Renew the floor without works.

This system allows floors to be tiled without cement or mortar, thanks to ceramic pieces that fit together.

Renewing an old floor with hardly any stains or giving a totally different look to the house in just a few hours
is possible. The new dry ceramic laying systems are designed to facilitate tiling and save time.

Clean, fast and simple works . These are the three principles pursued by dry laying of flooring, a technique
that allows you to renew the appearance of your home in just a few hours and without difficulty. The idea is to
place and step. “It is indicated for both domestic and establishment applications”

Carpet Placement

The best carpet will look bad if it is not installed correctly. Therefore, it is recommended that you take the
following precautions when ordering yours:

Have rooms measured correctly to avoid waste and minimize the number of joints
• Request that the cloths be joined with thermo-adhesive tape; This will make the joints less visible and more
durable.
• Require the use of the “lever stretcher” and “knee stretcher”; This will prevent the rug from becoming loose
or forming folds or wrinkles.
• The floor must be completely clean, dry, and the surface must be smooth and free of imperfections; This
prevents the carpet from copying the irregularities of the floor.
• If the carpet has a double base (action back) it can be glued only at the joints and at some intermediate
points.
• If the carpet has a simple base, it must be glued in its entirety. •
• Make sure the carpet is the last thing to put down. If you carry out a remodeling or redecoration, cover it
with a polyethylene film glued at its joints.

Other cleaning techniques

Procedure using a foam generating machine.

It is a cleaning operation that is mainly used to clean carpets and rugs.

h-----------------------------
1 It consists of applying a product in foam form (shampoo) over the entire surface of the textile covering, in
such a way that once the foam has dried, the residue is deposited in the form of powder.

Subsequently, we will need a vacuum cleaner to remove both dirt and foam residue.

II
Cleaning Techniques for Public
Areas
Procedure using a steam engine.

By means of thermo-dynamic mechanics, which has been patented, large surfaces will be thoroughly and
ecologically cleaned in a short time without damaging the floor or flooding the joints. Only by cleaning with
these three stages of the steam machine: with steam, ecological detergents and finally thermo-mechanical
cleaning, good results can be achieved.

Advantages:

Regardless of the degree of dirt on the surface to be cleaned, the same performance can be achieved and
an excellent result can be achieved.

Regardless of the number: 20, 100 or more pieces of gum adhered to the pavement per square meter, the
same cleaning quality will be achieved.

These equipment have a performance per hour: up to 150 M2 per hour depending on the floor covering,
accessibility and infrastructure.

Bear
n
l
0

>
OS N
• 'Ñ
AND

Cleaning Techniques for Public

Areas
Unit II: Final Operations in Public Areas
Procedures for supply control

Control of products used in cleaning.

Each chemical product has characteristics, uses, and specific indications, which we must know and fully
understand before using it. A larger quantity of a product does not always guarantee a better result. Overdose
can prevent the proper action of the product on the surface or element to be treated.

It is necessary that when purchasing cleaning products in public areas, the following be considered:

a. Initial cost of the product.

b. Recommended dosage.

c. Packaging format.

d. Effects of its application.

Inventory of cleaning products

It is preferable to do it monthly. Allows you to determine the quantities of a new order. It can be done more
quickly and easily if the products listed in the inventory record are in the same order as the closet shelves.
Normally, the products in the warehouse would be invented, considering the supplies to the different areas as
already consumed. Therefore, the housekeeper, together with the public areas supervisor, as a usual control
measure, will check that the offices, service cars, etc. Only a reasonable quantity of each item is stored.

Procedure:

1. The count data is recorded in an inventory record.

2. All places where products are stored are taken into account.

3. To determine the inventory of each product and equipment, the Housekeeper creates a spreadsheet in
which purchases and outputs will be recorded.

4. The data from the previous inventory is recorded as data corresponding to the initial inventory.
Purchases are added to these quantities and outputs are subtracted, obtaining the current stock.

Cleaning Techniques for Public

Areas
h-----------------------------
1 Another system for controlling products used in cleaning public areas is, through the dosage system, each
chemical product supplier company establishes its dosage system.

The dosing system is a system connected to the water supply, where when said dispenser is activated, a
quantity of product solution is mixed with the water necessary for dilution, according to the needs of the
establishment.

Advantages:
• Easy-to-use dispensers
• Color coded packaging
• No mixes, no mess.
• Designed to save space
• Cost control.
• Rational use of products
• It allows consumption control through the personnel assigned to dispatch it.

Cleaning Cart

Cleaning the service cart

Periodic maintenance will be carried out on them, checking the condition of the wheels to allow smooth
sliding that does not require added effort to handling.

The material used in cleaning will also meet ergonomic criteria: buckets with wringers, mops and mops with
long handles, etc.

They will be loaded with the necessary material. The work is completed with the collection and cleaning of
equipment, materials, etc. checking that it is in perfect condition, to maintain a good image of the area.
Reviewing and reviewing the places where all the work equipment has been exposed, as well as collecting it
and depositing it in the office or warehouse, so that the area is clear and in perfect condition. As well as
storing supplies, complementary items, endowments, etc. leftovers, according to established standards.

Cleaning Techniques for Public

Areas
Public Area Formats Cleaning and Arrangement of Public
Areas
Work completion report. [) Format
V for Cleaning Schedule
CLEANING SCHEDULE
At the end of their shift, each cleaning person must review through a tour the areasMONTH______________
assigned for
cleaning, this according to the schedule or shift that corresponds to them, therefore they must use a check
list of the public areas, to guarantee that No area was left neglected. If you have pending tasks to be completed,
you must write it down in the public areas log,
1
so that the
2 3 4 5
tasks can
6 7 8 9 10
be 12completed
11 13 14
by
15
the
16
next
17
shift.
18 19 20 21 22 23 24 25

15d Washing entrance to the hotel

10d Washing employee locker rooms

Quality control formats
7d Garbage discharge area washing

7d General warehouse area washing

Quality standards
30d
are those procedures or rules established within the hotel, to characterize a work method.
Lobby carpet or floor washing

60d Hallway carpet washing

In the case of the
7d
public areas of the hotel, we can cite the following quality standards:
Cafeteria floor washing

• Apply cleaning 30d

techniques,
Restaurant carpetrespecting
washing hotel policies and established times.
• Schedule daily,60d
weekly and/or
Living room biweekly and/or monthly cleaning.
carpet washing

• Keep the public90dareas

Washing ofbedroom
thecarpet
hotel always clean.
10d Washing maid stations

15d Cleaning hanging lamps

The needs of public

7d
areas vary considerably from one hotel to another, due to their architectural differences,
Washing garden furniture

dimensions, activitiesWashing
10d andpublic volume
bathrooms of customer traffic. All these factors also influence the organization of

cleaning work; whenever

15d Washingpossible,
bar bathrooms the bulk of cleaning work should be done at night or in the early hours of the

morning. For example,

30d the room
Cleaning Lobbycurtains must be ready before 9 AM.

18d Mattress rotation

Sometimes it is 30d
convenient for the housekeeper to design a route for each assistant during their shift, this is to
Washing cafeteria employees
avoid forgetting any
60d
area.
Office carpet washing

60d Room fumigation

In this type of tour,
60d
interest should be given to the bathrooms since there are luxurious hotels that have very
Fumigation of service areas
bad-looking bathrooms and this affects the image of the hotel in the eyes of the guest. Below are some
13d banquet washing
examples of routes:
30d Font Cleanup

30d Washing service areas

10d Washing toilet employees

Cleaning Techniques for Public

Areas
Cleaning Techniques for Public
Areas
-----------------------------
1_
Glossary

• Birch : Tree that grows in cold and temperate countries, which can reach 30m. tall of white bark and
wood, used in carpentry and for paper making.
• Polishable or self-polishing : Give shine to a surface.
• Articulated : system that has one or more joints: articulated system of a machine.
• Cloths : Absorbent fabric cloth used to mop the floor and other surfaces. Not very dense wool fabric.
• Bombasí : Thick cotton fabric. Red cotton and silk fabric.
• Calcium Carbonate : Salt or ester of carbonic acid.
• Carbonic : relating to carbon.
• Woodworm : Coleoptera whose larva digs galleries in the wood. Dust produced by this insect after
digesting the wood it has gnawed.
• Thermo-adhesive tape : Label or tape made of temperature-resistant material to avoid water entry
points.
• Armrest : Seat on which the arms are supported or secured.
• Dosage : Establishes a dose of the chemical products, through a system connected to the water source
that allows the product to be diluted in quantities, according to the established consumption.
• Ebony : Ebenaceous tree from 10 to 12 m. tall, with alternate and lanceolate leaves, greenish flowers
with very round berries, heavy and solid wood, very black in the center and whitish towards the bark.
Wood from this tree, highly appreciated in the manufacture of furniture.
• Protective emulsions : Heterogeneous medium constituted by the dispersion in the form of fine globules
of one liquid in another liquid in a continuous phase.
• Esparto : Herbaceous plant that grows in N Africa and in the center and S of the Iberian Peninsula, whose
leaves are used in the manufacture of ropes, espadrilles, coarse fabrics, printing paper, etc. Fiber
obtained from the leaves of this plant.
• Ester : Compound resulting from the action of a carboxylic acid on an alcohol, with the elimination of
water.
• Mats : Thick fabric of plant fibers used especially as carpets.
• Mop : Utensil for mopping floors standing up, consisting of a long handle with a bunch of strips of
absorbent fabric at one end: pass the mop around the room.
• Nosocomial infections : Penetration and development of pathogenic germs in the body.
• Soapiness : Foam that forms when soaping.
• Jebe : Alum. Amer. Elastic band, rubber.
• Bleach : It is a strong and economical oxidizer. Due to this characteristic it destroys many dyes, which is
why it is used as a bleach and for cleaning. In addition, its disinfectant properties are used. It is also
known as chlorine or bleach.
• Sanding : Operation that consists of smoothing and polishing a surface
• Marble : Metamorphic limestone, fine-grained and compact. Its surface treatment can be very varied,
obtaining different textures, such as smoothness, softness, roughness, etc. Because it is a fairly durable
material, it was one of the favorites of the great artists of Antiquity and the Renaissance.
• Micro fiber : Microfiber is a textile product made from ultra-fine fibers that give it a series of properties
superior to other fabrics.
• Micro-recessing : It has the function of eliminating damage caused by wear, it is carried out with a rotary
machine.
II

• Carpets : Strong fabric of wool or other material whose weave is hemp and with which carpets and
tapestries are made.
• Nickel : Grayish, shiny metal. Chemical element.
• Nosocomial : It refers to the infection contracted during a stay in a hospital environment.
• Rosewood : Wood from certain tropical trees, compact and dark red in color, highly valued in
cabinetmaking.
• Paradichlorobenzene : This is poisoning caused by the ingestion of paradichlorobenzene, a white, solid
chemical with a very strong odor.
• Pavement : Artificial surface that is made so that the floor is solid and level, soil. Materials such as
cement, asphalt, wood, etc., used for paving.
• Hard limestone : Soft sedimentary rock that is easy to work with and is used in detailed work. Its
conservation depends a lot on the quality of the quarries.
• Raffia : Palm tree that grows in Africa and America and provides a very solid textile fiber. Fiber from this
palm tree.
• Sawdust : Set of particles that come off wood when it is sawed.