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Professionalism at The Work Place

This document discusses professionalism in the workplace. It defines professions as having a body of knowledge, scope of practice, agreed upon values, oath or code, and accountability. Professionalism describes certain workplace behaviors based on professional values and roles. It is judged against standards and may vary by culture. From a client's perspective, professionals are trustworthy, competent, empathetic, respectful, and caring. With coworkers, professionals are also trustworthy, competent, supportive, respectful, and accountable as team members. The expectations of professional teams include functional trust, mutual respect, and open communication.

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gunpriya
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252 views

Professionalism at The Work Place

This document discusses professionalism in the workplace. It defines professions as having a body of knowledge, scope of practice, agreed upon values, oath or code, and accountability. Professionalism describes certain workplace behaviors based on professional values and roles. It is judged against standards and may vary by culture. From a client's perspective, professionals are trustworthy, competent, empathetic, respectful, and caring. With coworkers, professionals are also trustworthy, competent, supportive, respectful, and accountable as team members. The expectations of professional teams include functional trust, mutual respect, and open communication.

Uploaded by

gunpriya
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Professionalism in the

Workplace

Is it the role or the behavior?

Professions

have a body of knowledge,


scope of practice,
agreed upon values,
oath or code and
accountability to our society for their
profession and their professional
behavior.

Engineers
Architects
Physicians
Nurses
Teachers
Lawyers
Flight Attendants..

Professionalism
Describes a certain type of behavior
in the workplace
Based on our values and
understanding of our professional
roles
Evidenced in our behavior

How professionalism is judged


Against a set of expectations or
standards
From our own personal values set and
understanding of what
professionalism means
May be situational in nature
Strongly influenced by culture

Professionalism
is in the eye of
the beholder

Professional is judged through:

Our
Our
Our
Our

Image
Communication
Competence
Demeanor

From the Clients Perspective

Trustworthy
Competent
Empathetic
Respectful
Caring

Our relationships with Client:


Therapeutic context
Safety, trust and ethical behavior
are foundational
Relationship has boundaries
Vulnerability of client and the
imbalance of power

Respectful of their:

Needs
Beliefs
Concerns
Values

Crossing Professional Boundaries

Non-therapeutic relationships
Inappropriate communication
Inappropriate self-disclosure
Exploitation money, gifts
Breaches of confidentiality

From the Co-Workers Perspective

Trustworthy
Competent
Supportive
Respectful
Accountable

Professional Team

Expectations of Professional Team


Members
Functional Trust
Mutual Respect
Open Communication

Functional Trust
All people have an equal need
for respect
Respect is the basic
foundation of all healthy
personal relationships
Each team member is equally
important
Each team members work is
equally important

Mutual respect
All people have an equal need
for respect
Respect is the basic
foundation of all healthy
personal relationships
Each team member is equally
important
Each team members work is
equally important

Open Communication
Team members talk to each
other about issues directly
All team members avoid the
3 Bs
Supportive feedback is
given generously
Corrective feedback is
helpful, tactful and
constructive

Where
Do I
Start?

Qualities and Characteristics


of a Professional

Professionals are:

Competent
Trustworthy
Respectful
Act with Integrity
Considerate
Empathetic

Professionals are:

Courteous
Dependable
Cooperative
Committed

Always do your best. What you plant


now, you will harvest later.

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