AI Architect | Strategist | Generative AI | Agentic AI
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Over the last year, I’ve seen many people fall into the same trap: They launch an AI-powered agent (chatbot, assistant, support tool, etc.)… But only track surface-level KPIs — like response time or number of users. That’s not enough. To create AI systems that actually deliver value, we need ð—µð—¼ð—¹ð—¶ð˜€ð˜ð—¶ð—°, ð—µð˜‚ð—ºð—®ð—»-ð—°ð—²ð—»ð˜ð—¿ð—¶ð—° ð—ºð—²ð˜ð—¿ð—¶ð—°ð˜€ that reflect: • User trust • Task success • Business impact • Experience quality   This infographic highlights 15 ð˜¦ð˜´ð˜´ð˜¦ð˜¯ð˜µð˜ªð˜¢ð˜ dimensions to consider: ↳ ð—¥ð—²ð˜€ð—½ð—¼ð—»ð˜€ð—² ð—”ð—°ð—°ð˜‚ð—¿ð—®ð—°ð˜† — Are your AI answers actually useful and correct? ↳ ð—§ð—®ð˜€ð—¸ ð—–ð—¼ð—ºð—½ð—¹ð—²ð˜ð—¶ð—¼ð—» ð—¥ð—®ð˜ð—² — Can the agent complete full workflows, not just answer trivia? ↳ ð—Ÿð—®ð˜ð—²ð—»ð—°ð˜† — Response speed still matters, especially in production. ↳ ð—¨ð˜€ð—²ð—¿ ð—˜ð—»ð—´ð—®ð—´ð—²ð—ºð—²ð—»ð˜ — How often are users returning or interacting meaningfully? ↳ ð—¦ð˜‚ð—°ð—°ð—²ð˜€ð˜€ ð—¥ð—®ð˜ð—² — Did the user achieve their goal? This is your north star. ↳ ð—˜ð—¿ð—¿ð—¼ð—¿ ð—¥ð—®ð˜ð—² — Irrelevant or wrong responses? That’s friction. ↳ ð—¦ð—²ð˜€ð˜€ð—¶ð—¼ð—» ð——ð˜‚ð—¿ð—®ð˜ð—¶ð—¼ð—» — Longer isn’t always better — it depends on the goal. ↳ ð—¨ð˜€ð—²ð—¿ ð—¥ð—²ð˜ð—²ð—»ð˜ð—¶ð—¼ð—» — Are users coming back ð˜¢ð˜§ð˜µð˜¦ð˜³ the first experience? ↳ ð—–ð—¼ð˜€ð˜ ð—½ð—²ð—¿ ð—œð—»ð˜ð—²ð—¿ð—®ð—°ð˜ð—¶ð—¼ð—» — Especially critical at scale. Budget-wise agents win. ↳ ð—–ð—¼ð—»ð˜ƒð—²ð—¿ð˜€ð—®ð˜ð—¶ð—¼ð—» ð——ð—²ð—½ð˜ð—µ — Can the agent handle follow-ups and multi-turn dialogue? ↳ ð—¨ð˜€ð—²ð—¿ ð—¦ð—®ð˜ð—¶ð˜€ð—³ð—®ð—°ð˜ð—¶ð—¼ð—» ð—¦ð—°ð—¼ð—¿ð—² — Feedback from actual users is gold. ↳ ð—–ð—¼ð—»ð˜ð—²ð˜…ð˜ð˜‚ð—®ð—¹ ð—¨ð—»ð—±ð—²ð—¿ð˜€ð˜ð—®ð—»ð—±ð—¶ð—»ð—´ — Can your AI ð˜³ð˜¦ð˜®ð˜¦ð˜®ð˜£ð˜¦ð˜³ ð˜¢ð˜¯ð˜¥ ð˜³ð˜¦ð˜§ð˜¦ð˜³ to earlier inputs? ↳ ð—¦ð—°ð—®ð—¹ð—®ð—¯ð—¶ð—¹ð—¶ð˜ð˜† — Can it handle volume ð˜¸ð˜ªð˜µð˜©ð˜°ð˜¶ð˜µ degrading performance? ↳ ð—žð—»ð—¼ð˜„ð—¹ð—²ð—±ð—´ð—² ð—¥ð—²ð˜ð—¿ð—¶ð—²ð˜ƒð—®ð—¹ ð—˜ð—³ð—³ð—¶ð—°ð—¶ð—²ð—»ð—°ð˜† — This is key for RAG-based agents. ↳ ð—”ð—±ð—®ð—½ð˜ð—®ð—¯ð—¶ð—¹ð—¶ð˜ð˜† ð—¦ð—°ð—¼ð—¿ð—² — Is your AI learning and improving over time? If you're building or managing AI agents — bookmark this. Whether it's a support bot, GenAI assistant, or a multi-agent system — these are the metrics that will shape real-world success. ð——ð—¶ð—± 𗜠ð—ºð—¶ð˜€ð˜€ ð—®ð—»ð˜† ð—°ð—¿ð—¶ð˜ð—¶ð—°ð—®ð—¹ ð—¼ð—»ð—²ð˜€ ð˜†ð—¼ð˜‚ ð˜‚ð˜€ð—² ð—¶ð—» ð˜†ð—¼ð˜‚ð—¿ ð—½ð—¿ð—¼ð—·ð—²ð—°ð˜ð˜€? Let’s make this list even stronger — drop your thoughts 👇