Name: Lâm Mỹ Thanh/Nguyễn Thị Thùy Dương/Trần Nguyễn Hà Giang

Date: 25/3/2023 Length of Lesson: 45 minutes Level: B1 (CEFR)

Lesson title:
● Unit 6A: Love in the supermarket

Teaching/learning context:
● Institution: Ho Chi Minh City Open University.

● Resources: Room 406 with microphone, speaker and TV screen to project. Ss sit in pairs.

● Materials: Textbook English File Intermediate, PowerPoint slides, handouts, markers, stickers, bells.

● Learners: A group of motivated and focused students.

● Number of students: 16
Lesson aims: By the end of this lesson, students will:be able to:
● skim and scan reading articles for gist and detailed information

● write a short story about a bad experience with shopping services

Procedure
Presenter Stage Aim Timing Materials
(What will be done? What will you say?)

Mỹ Thanh To discover 15 - T shows a picture about bad service to elicit students’ prior Slides
what ss mins knowledge about the topic.
already - T asks questions about real-life experiences. Lead into the topic
know about today: bad shopping experience.
the topic

To introduce - T introduces new vocabulary: pictures, pronunciation, and

new words meaning.
to ss - T keeps asking ss to elicit their responses related to the new
words.
- T asks ss to repeat these words and correct their pronunciation.

To check - T lets ss to practice vocabulary by playing a game: Who is the

whether ss fastest?
understand Instruction:
the meaning + All of the students will stand up and listen to the teacher’s
of new questions.
vocab or not + They have to raise their hands as fast as they can when
they know the answers.
+ The teacher will call the fastest to answer her question.
+ If he/she is right, he/she can sit down and invite one friend
to sit down.
+ If the answer is wrong, keep standing straight.
+ The last 2 persons who lose in this game will make a silly
face

Thùy To help ss 15 - T asks ss to look at the picture.and guess what service the Slides
Dương get the mins customer will complain about. Handout 1
general - T requires ss to arrange the passages:
ideas about + First, T gives ss some tips for skimming and arranging
the reading + Second, T divides the class into small teams
article + Finally, ss will peer check their friends’answers.

To help ss - T lets ss to answer the questions related to the reading content:

get the + First, T gives ss some tips for scanning
detailed + Second, T models by instructing ss to underline key words
information and choose the correct answer
about the + Third, T asks ss to work in teams for 2 mins to discuss the
reading answers (Team 1,2:MrThomas; Team 3,4: Mr.Auley)
article + Finally, T requires ss to work in teams to compare ideas
and take stickers

To check ss' - T asks ss some CCQs

understandin + How many steps are you going to do when reordering
g paragraphs?
+ What is scanning? How do you scan?

Hà Giang Pre-writing 15 Slides

mins Handout 2
- T makes a question to activate ss’s prior knowledge. Lead into the
While writing topic
- T presents a handout with WH questions, where ss have to write
down their answers. Ss work individually.
- Then, ss will draw their own mind maps based on their answers
and share ideas with friends. T has them work in pairs.
- T draws ss’s attention to useful language
- Then, T presents how to organize the ideas of the writing in an
appropriate order.
- After that, ss will write a story about a bad experience they had
with a shopping service (7-10 sentences).
- T ask ss to swap their works with their friends for peer checking.
Post writing
- Ss present their works before the class
- The other ss can give their friends some tips on how to avoid such
bad situations or make a complaint better.
- T listens in for errors for feedback later.
- If T does not have enough time to check all ss’ works, T can
assign this writing homework to ss.
GAME: WHO IS THE FASTEST?

Questions
1. What goods are provided by the supermarket?
(Answer: grocery items, accessories, clothes, etc.)
2. What services are provided by the government?
(Answer: Road repairs, trash pickup, police protection, etc.)
3. If the book is in stock, can you order it?
(Answer: Yes, you can.)
4. What is another word for ‘employee’?
(Answer: staff)
5. Branch is the main office of a business company. True or
false?
(Answer: False)
6. Name some products that have a guarantee.
(Answer: laptop, watch, shoes, etc.)
7. If your product is faulty, you have to offer a refund,
replacement, or repair to customers. This is called…
(Answer: compensation)
Handout 1.1

Group: ________________________

𛲣 E. Is it really worth complaining when goods or services are not satisfactory? According to a new report from
the consumer magazine Which?, it certainly is. As they point out, the old saying 'if you don't ask, you don't get' is
true for many situations, but particularly so when it comes to compensation. Take the case of Mike Thomas from
Cornwall. He bought a Toshiba laptop computer, but just three years later he found that it was getting slower and
slower.

𛲣 A. As the machine was no longer under guarantee , Mr Thomas called a local repairer. He charged him
£45 to look at it and then told him that he would need to spend £650 plus VAT for a new part. Then, he took the
laptop to a well-known computer retailer- and they told him to buy a new one.
𛲣 B. Another customer's experience shows that it's worth complaining to the top people of a company if the
local company staff are unhelpful.

𛲣 C. 'Four days later, someone called me to say the DVD recorder was waiting for me and I could collect 10
recordable DVD discs to compensate for my wasted time,' he says. 'And when I collected them I was treated like
royalty.'

𛲣 D. Mark Oakley from Norfolk wanted to buy a recordable DVD player. At his local branch of Argos, a shop
which sells electrical goods, they told him that they didn't have the one he wanted in stock, but that they were
expecting a delivery 'soon'. However, when he went back, it still hadn't arrived.
𛲣 F. He returned twice more over the following weeks but each time they told him to come back in a week.
He started phoning and trying to reserve the machine instead. But after several weeks of phoning unsuccessfully,
Mr. Oakley lost patience and wrote to the managing director of Argos.

𛲣 G. However, Mr. Thomas still felt that his computer should not be out of date after just three years. He
decided to write a letter of complaint to Toshiba. A short time later, the company collected the laptop, diagnosed a
software problem, repaired it, and returned it with a new battery, all without charge. 'I'd call that outstanding
service, 'said Mr. Thomas.
Handout 1.2

Group: ________________________

READ THE ARTICLE AGAIN IN THE RIGHT ORDER AND COMPLETE THE
CHART

Mr. Thomas

1 What did he complain about?

2 What was the problem?

3 How did he try to solve it?

4 Why wasn’t he successful?

5 Who did he write to?

6 What happened as a result?

Group: ________________________

READ THE ARTICLE AGAIN IN THE RIGHT ORDER AND COMPLETE THE
CHART

Mr. Oakley

1 What did he complain about?

2 What was the problem?

3 How did he try to solve it?

4 Why wasn’t he successful?

5 Who did he write to?

6 What happened as a result?

Handout 2

Name: ________________________

BRAINSTORMING & SHARING

Questions Myself Friend

1 When was it

2 Where was it

3 What happened

4 How did you make a

complaint?

5 How was the problem

solved?

6 How did you feel?

USEFUL LANGUAGE
Use past tenses to talk about experiences

● I bought a Toshiba laptop computer, but just three years later I found that it was getting
slower and slower.
● The machine was no longer under guarantee
● He decided to write a letter of complaint to Toshiba.
● They told him that they didn't have the one he wanted in stock, but that they were
expecting a delivery 'soon'. However, when he went back, it still hadn't arrived.
● The DVD recorder was waiting for me and I could collect 10 recordable DVD discs to
compensate for my wasted time.

Use conjunctions to connect phrases and sentences: so, although, therefore,...

ORGANIZATION

WRITING
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CHECKLIST
Does the writing …..

● answer all of the questions ?

● use past tenses to talk about experience ?
● use some linking words ?
● have no spelling and grammar mistakes ?